Mark Trudell
Arvada,CO
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
30
30
years of professional experience
Work History
Owner/Chef
Bread Winners Cafe
Arvada, CO
02.2000 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed and implemented successful sales strategies to meet business goals.
- Hired and trained new department managers to increase team oversight and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints regarding food quality or service issues.
Sales Associate
Nobel Sysco
Denver, CO
08.1998 - 06.2000
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Set up nutritional guidelines for schools and day care and fit those to products in my inventory
- Helped my clients fit there budget to products that would meet there needs
General Manager
Fuddruckers Restaurants LLC
Lakewood, CO
02.1997 - 06.1998
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Raised Quality standards and lowered costs to bring the store from a negative cash flow to a positive setting the highest operating profit in my area
General Manager/multi Unit Manager
Boston Market
Denver, CO
10.1994 - 02.1997
- Responsible for quality control of three restaurants including P&L projections, service standards, costs, productivity and cash flow
- Testing of new products, customer service standards and resolution of problems and complaints
- Responsible for filming new adds for corporate and setting service standards for customers and employees
Education
Associate of Applied Science - Electronics Equipment Installation And Repair
Denver Institute of Technology
Denver, CO06-1983
Skills
- Marketing tactics
- Business Management
- Employee Development
- Financial Planning
- Human Resources
- Business Planning
- Financial Management
- Staff hiring
- Profit and loss analysis
- Operations Management
Timeline
Owner/Chef
Bread Winners Cafe
02.2000 - Current
Sales Associate
Nobel Sysco
08.1998 - 06.2000
General Manager
Fuddruckers Restaurants LLC
02.1997 - 06.1998
General Manager/multi Unit Manager
Boston Market
10.1994 - 02.1997
Associate of Applied Science - Electronics Equipment Installation And Repair
Denver Institute of Technology
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