Mark Turner
Smyrna,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Westdale Real Estate Investment & Management
03.2022 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Assistant Manager
Embassy Suites
06.2021 - 02.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Hampton Inn & Suites By Hilton
03.2018 - 09.2020
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Litchfield High School
Gadsden, AL05.2005
Skills
- Customer Service
- Fair Housing Policies
- Business Processes and Procedures
- Relationship Building
- CRM Software
- Telephone and Email Etiquette
- Property management knowledge
Timeline
Leasing Consultant
Westdale Real Estate Investment & Management
03.2022 - Current
Assistant Manager
Embassy Suites
06.2021 - 02.2022
Assistant Manager
Hampton Inn & Suites By Hilton
03.2018 - 09.2020
High School Diploma -
Litchfield High School
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