Mark Tyler
Sagamore Hills ,OH
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
20
20
years of professional experience
Work History
Branch Manager
Citizens Bank
10.2017 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coached and developed colleagues.
Banker
Citizens Bank
01.2015 - 10.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Head Teller
Citizens Bank
04.2004 - 01.2015
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Mentored tellers, fostering professional development and growth within the team.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
No Degree -
Cuyahoga Community College
Cleveland, OHNo Degree -
Toccoa Falls College
Toccoa Falls, GAHigh School Diploma -
Bedford High School
Bedford, OH06.1999
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Cash Handling
- Training and Development
Timeline
Branch Manager
Citizens Bank
10.2017 - Current
Banker
Citizens Bank
01.2015 - 10.2017
Head Teller
Citizens Bank
04.2004 - 01.2015
No Degree -
Cuyahoga Community College
No Degree -
Toccoa Falls College
High School Diploma -
Bedford High School