Mark Vermeulen
Moline
Summary
Dynamic VP of Operations at Blackhawk Acquisitions, adept at driving operational excellence and enhancing customer satisfaction. Proven track record in software onboarding, implementation and conflict management, leading cross-functional teams to achieve strategic goals. Recognized for developing leadership skills in direct reports, fostering a culture of continuous improvement and high performance.
Overview
40
40
years of professional experience
1
1
Certification
Work History
VP Operations
Blackhawk Acquisitions DBA ProMax
04.2018 - 06.2025
- Managed multiple teams to complete the Implementation (System Build) and on onboard of the various software license versions to Auto Dealerships.
- With a large team across multiple disciplines, I would be required to facilitate conflict resolution with both team members and external customers.
- Major emphasis was given to cross-training team members to provide support for our 800+ external customers.
- Greatest accomplishment was to develop leadership skills in direct reports and to see their teams develop.
VP of Operations
Blackhawk Acquisitions DBA ProMax
Bettendorf
06.2009 - 06.2025
- Managed SAAS Implementation Team
- Credit and Compliance
- CRM
- Desking
- Digital (Website and Plugins)
- Forms
- Managed Support and Training Team
- Account Management
- Software onboarding and training for customers
- Customer Complaints
- Upsell opportunities
- Oversaw daily operations and ensured alignment with company goals.
- Developed and implemented operational strategies to enhance efficiency.
VP of Customer Support and Training
Blackhawk Acquisitions DBA ProMax
09.2010 - 04.2018
- Built a Customer Service Team and expanded the existing Training Team to accommodate the increase in accounts that needed to be supported.
Software Trainer
Blackhawk Acquisitions DBA ProMax
06.2009 - 09.2010
- Going onsite to train Automotive Dealership staff in the use of the CRM and Desking solution provided by ProMax.
Automotive Sales
Quad City Suzuki
Davenport
09.2007 - 06.2009
- Automotive Sales
- Finance
Special Operations Manager
New Hope Church
Moline
09.2000 - 09.2007
- Audio and Lighting
- Computer Network Maintenance
- Special Events
- Volunteer Training
Advertising Consultant
Yellow Pages Australia
Perth
05.1995 - 08.2000
- Onsite consultations with customers to organize their Annual Directory Advertising
- Annual spend ranged from $1800 - $30k
- Ad Copy creation
- Worked on the Perth Metro Directory, and the 3 Regional West Australian Directories along with the Northern Territory Directory
Technical Recruiter
Wimbush & Associates, Inc.
Perth
01.1993 - 02.1995
- Recruiting Consultant
- Oil and Gas
- Electrical Trades
Life Insurance Agent
Benchmark Consultants
Perth
07.1990 - 01.1993
- Independent Life Insurance Agent representing
- Zurich Australia
- Norwich Life
- Certified Lifewriter
Constable First Class
Western Australia Police Force
Perth
01.1985 - 06.1990
- General Police Duties
- Qualified Pursuit Driver
- Motor Cycle Patrolman
Education
High School diploma - New South Wales HSC
Lae International High School
Lae, Papua New Guinea12.1983
Skills
- Negotiation
- Mentoring
- Computer skills
- Contracts
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Sales
- Human resources
- Succession planning
- Analysis skills
- Project management
- Supervising experience
- Financial acumen
- Program management
- Senior leadership
- Conflict management
- Process improvement
- Analytics
- Management
- Continuous improvement
- Team management
- Administrative experience
- Salesforce
- Operations management
- Customer service
- Organizational skills
- B2B sales
- Leadership
- Software implementation
- Operational strategy
- Team building
- Customer relationship management
- Change management
- Performance metrics
- Quality assurance
- Employee training
- Effective communication
- Leadership development
- Problem solving
- Performance analysis
- Cross-functional team management
- Logistics management
- Operations oversight
- Facilities management
- Profit and loss accountability
- Employee scheduling
- Decision-making
- Staff management
Certification
- IL Driver's License
- FCRA Certification
Timeline
VP Operations
Blackhawk Acquisitions DBA ProMax
04.2018 - 06.2025
VP of Customer Support and Training
Blackhawk Acquisitions DBA ProMax
09.2010 - 04.2018
VP of Operations
Blackhawk Acquisitions DBA ProMax
06.2009 - 06.2025
Software Trainer
Blackhawk Acquisitions DBA ProMax
06.2009 - 09.2010
Automotive Sales
Quad City Suzuki
09.2007 - 06.2009
Special Operations Manager
New Hope Church
09.2000 - 09.2007
Advertising Consultant
Yellow Pages Australia
05.1995 - 08.2000
Technical Recruiter
Wimbush & Associates, Inc.
01.1993 - 02.1995
Life Insurance Agent
Benchmark Consultants
07.1990 - 01.1993
Constable First Class
Western Australia Police Force
01.1985 - 06.1990
High School diploma - New South Wales HSC
Lae International High School
Similar Profiles
Mark VermeulenMark Vermeulen
VP Operations at Blackhawk Acquisitions DBA ProMaxVP Operations at Blackhawk Acquisitions DBA ProMax
Frederick McAfeeFrederick McAfee
Lender Support Manger at Blackhawk Acquisitions dba ProMaxLender Support Manger at Blackhawk Acquisitions dba ProMax
Jennifer RabitoJennifer Rabito
Chief of Staff at ProMax Supply LLC dba Acktify eCommerceChief of Staff at ProMax Supply LLC dba Acktify eCommerce
Chase FullerChase Fuller
Geek Squad at Best BuyGeek Squad at Best Buy
Pedro Gutierrez Jr.Pedro Gutierrez Jr.
NTA - Assembly at John Deere Harvester WorksNTA - Assembly at John Deere Harvester Works