Mark Paul Vieira
Hope,RI
Summary
An experienced lifelong learner with over 20 years of real-world experience. Expedient yet thorough with outstanding research, collaboration, and communication skills; well-organized possessing exceptional prioritization and leadership capabilities.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Systems Engineer Technical Specialist
Peraton
05.2023 - Current
- Contracting as Team Lead for the Endpoint Protection team to the United States Postal Service
- Subject Matter Expert for Symantec Endpoint Protection (SEP), Symantec Endpoint Security Complete (SESC), and SentinelOne (S1) product environments
- Deployment, management and administration of the SEP, SESC, and S1 clients servicing over 200k endpoint
- Creation and deployment of scripts to remediate unhealthy endpoints
- Manage and perform policy changes, process improvement, report creation, and Infrastructure patching/upgrades
Principal Network Security Engineer
Novacoast Federal
10.2020 - 05.2023
- Subcontracted to Broadcom, in support of the Symantec Endpoint Protection environment of The United States Postal Service
- Management, administration, patching, deployment, configuration and upgrades of the SEP infrastructure, which serviced over 200k endpoint clients
- Created and implemented scripts to remediate unhealthy endpoints
- Manage and perform policy changes, process improvement, report creation, and Infrastructure patching/upgrades
Professional Services Technical Consultant
NCR
02.2020 - 10.2020
- Remote development, testing, administration and troubleshooting of all NCR and Diebold branded Automated Teller Machines for Citizens Bank
Senior Systems Administrator
Raytheon
02.2019 - 02.2020
- System hardening, security patching, and general system administration of all systems (Windows and UNIX servers and Windows clients) in classified programs
- Administered ESXi and Nutanix hypervisors and administered software including Ivanti, Splunk, Symantec Endpoint Protection, and Tenable Nessus
Distributed Security Analyst
Frontier Systems Consulting
02.2018 - 02.2019
- Contracted to Citizens Bank as an SME meeting with business lines to identify requirements and mitigate risk by hardening security on generic accounts using Dell TPAM account management software
- Validated risk and compliance information in RSA Archer GRC (Governance Risk & Compliance), configured account access via Dell TPAM (Total Privileged Access Management), and updated information in RSA Archer GRC
Network Engineer
R4 Solutions Inc
11.2017 - 02.2018
- Contracted to CharterCARE for the administration of Active Directory and VMWare ESXi environment
- Troubleshoot and resolve network issues
- Created scripts to query, identify and remediate system vulnerabilities
- Migrated multiple print queues from older servers to a virtualized print server which I designed and configured
- Installed and replaced Cisco switches and access points
- Resolved escalated network trouble tickets
Application Specialist II
United Natural Foods Inc
03.2015 - 11.2017
- Architected, engineered, built, and administered several high-availability middleware and application development environments
- Primary engineer for several major projects on Windows server VMs hosted on VMware ESXi hosts
- Followed SDLC framework and Agile methodology in the administration of applications including BizTalk (2010 & 2013), MS CRM (2011 – 2016), and internally developed systems
- Also performed daily administration of AD, ADFS, SSO, Firewall, SQL Server, and VMware
- Project management leveraging Atlassian Jira and Confluence
Senior Systems Administrator
CVS Health
09.2013 - 03.2015
- Data Protection and Recovery Management for critical data from Retail servers
- Primary Administrator of CommVault for enterprise-wide backup/recovery operations
- Monitoring of scheduled backups for Microsoft Windows Server, UNIX, and Linux OSes
- Administration and troubleshooting of TSM, Networker, Avamar, Data Domain, VTLs, IBM tape libraries, Control-M, and other DPRM systems
Systems Engineer
Cross Resource Group
11.2012 - 09.2013
- Contracted to Diebold to engineer changes, patch, test, administer, and troubleshoot Diebold ATMs, branded for Citizens Bank
Desktop Engineer / Lead Altiris Administrator
Randstad Technologies
07.2011 - 11.2012
- Contracted to CVS Caremark to assess software and package it (using Wise Studio) for deployment through SCCM
- Lead administrator for Symantec Altiris as well as Active Directory administration
Lead Desktop Support Technician
Turbine/WB Games
03.2011 - 07.2011
- Supervised a team of 4 Desktop Support Technicians supporting all IT infrastructure, purchasing, and technical issues
IT Support Specialist
Robert Allen Design
06.2010 - 03.2011
- Active Directory, AS400, Blackberry BES, Symantec Brightmail, Avaya Voicemail, and Exchange 2007 administration
- Hardware and software support and asset management
Senior Information Specialist
FM Global
01.2006 - 04.2010
- Planned, implemented, and managed projects which ensured the continued productivity of all enterprise users while maintaining network security
- AD administration, project management, remote software administration (via Marimba), PC support, report creation, patching and maintenance of HP-UX UNIX servers
Technical Lead
Siemens Business Services
11.2000 - 01.2006
- Migrations for all Microsoft Windows desktops to Windows XP for AIG in Houston, Citizens Bank throughout the east coast, MetLife and FleetBoston Bank in Rhode Island
- Junior Project Manager – Deployment and conversion of casino software for Harrah's, Caesar's, and Horseshoe casinos throughout the US
- Network Engineer – Desktop and network support for FleetBoston Bank and MetLife
- Creator of the MetLife Field Claims Agent Laptop Depot, enabling overnight replacement of Field Claims Agent laptops
Education
Skills
- Current Secret Clearance
- Project Management
- Symantec Endpoint Protection
- Symantec Endpoint Security Complete
- Altiris Administration Skills
- Network Security Configuration
- VMware vSphere Administration
- VMware ESXi Administration
- Windows Server Virtualization
- Nutanix Virtualization Expertise
- Application Packaging
- Workflow Automation
- Design
- Effective Implementation
- Active Directory Management
- Microsoft Windows Expertise
- Windows Server Administration
- UNIX System Administration
- Linux System Administration
- Risk Analysis Frameworks
- Data Analysis
- Software Development Lifecycle Oversight
- Agile Development Practices
- CommVault Backup Solutions
- Data Backup and Recovery Proficiency
- Emergency Recovery Strategies
- PowerShell Scripting
- Batch Scripting
- VBScript
- JavaScript
- Problem Resolution
- Technical Support
- Comprehensive System Testing
- Troubleshooting Skills
- Installation of Hardware and Software
- Service Delivery Expertise
- TCP/IP Networking
- Technical Issue Resolution
- Process Optimization
- Cloud Solutions Implementation
- Data-Driven Analysis
- Network Systems Administration
- Data Interpretation
- Infrastructure Support Expertise
- Effective Technical Writing
- Information Security Protocols
- Business Continuity Management
- Root-cause analysis
- Firewalls
- User Needs Assessment
- Skilled in Virtualization Systems
- Application testing
- Technical Systems Assessment
- Proficient in Network Infrastructure
- Requirements gathering
- Performance tuning
- Data Protection
- Cybersecurity
- Configuration management
- Infrastructure tracking
- Cybersecurity principles
- Mission-critical system design
- Windows 7/10/11
- Cybersecurity frameworks
- Field testing
- Infrastructure buildout
- Troubleshooting and diagnosis
- Operating systems
- Critical thinking
- Multitasking Abilities
- Technical support and assistance
- Design specifications
- Teamwork and collaboration
- Attention to detail
- Relationship building
- Application administration
- System and network security
- Technical guidance
- IT infrastructure proficiency
- Architecture review
- Enterprise server design
- Disaster recovery planning
- Organizational skills
- Decision-making
- Written communication
- Active listening
- Teamwork
- Troubleshooting
- User support
- System testing
- Technical support
Certification
CompTIA A+, CompTIA Network+, CompTIA Project+, ITIL 3.0 Foundation, Lean/Six Sigma White Belt, CompTIA Linux+, CompTIA CYSA+, CompTIA Security
Languages
English
Native or Bilingual
Timeline
Systems Engineer Technical Specialist
Peraton
05.2023 - Current
Principal Network Security Engineer
Novacoast Federal
10.2020 - 05.2023
Professional Services Technical Consultant
NCR
02.2020 - 10.2020
Senior Systems Administrator
Raytheon
02.2019 - 02.2020
Distributed Security Analyst
Frontier Systems Consulting
02.2018 - 02.2019
Network Engineer
R4 Solutions Inc
11.2017 - 02.2018
Application Specialist II
United Natural Foods Inc
03.2015 - 11.2017
Senior Systems Administrator
CVS Health
09.2013 - 03.2015
Systems Engineer
Cross Resource Group
11.2012 - 09.2013
Desktop Engineer / Lead Altiris Administrator
Randstad Technologies
07.2011 - 11.2012
Lead Desktop Support Technician
Turbine/WB Games
03.2011 - 07.2011
IT Support Specialist
Robert Allen Design
06.2010 - 03.2011
Senior Information Specialist
FM Global
01.2006 - 04.2010
Technical Lead
Siemens Business Services
11.2000 - 01.2006
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