Mark Vigil
Rialto,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 16 years of management performance.
Overview
17
17
years of professional experience
Work History
Area Manager
FedEx Ground
Bloomington, CA
10.2022 - Current
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised 30 operation managers and managed 400-500 package handlers, maintaining contractual, compliance and reporting requirements for all areas and assets.
Operations Manager
Fedex Ground
Bloomington, CA
04.2013 - 10.2022
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Walph
Fedex Ground
01.2013 - 03.2013
- Streamlined processes by identifying inefficiencies and implementing improvements.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
Load Coach
FedexGround
Bloomington, CA
09.2011 - 02.2013
- Developed athletes'' skills through tailored training programs, resulting in improved performance on the field.
- Reduced player injuries by emphasizing proper form, stretching, and warm-up routines during practice sessions.
- Collaborated with other coaches to develop effective game plans and improve overall team tactics.
Facer
Fedex Ground
Bloomington, CA
09.2010 - 09.2011
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cleared jams from the building, using tools provided.
Package Handler
Fedex Ground
Bloomington, CA
10.2007 - 09.2010
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
High School Diploma - undefined
Cajon High School
1200 W Hill Dr San Bernardino, CA 92407 United States2007
Skills
- Work flow planning
- Cost reduction strategies
- Project planning and development
- Organized
- Dependable
- Natural leader
- Time Management
Great Multitasker
Great People Skills
Fast Learner
Works well under pressure
Self Motivated
Customer Service
Actively listeningTimeline
Area Manager
FedEx Ground
10.2022 - Current
Operations Manager
Fedex Ground
04.2013 - 10.2022
Walph
Fedex Ground
01.2013 - 03.2013
Load Coach
FedexGround
09.2011 - 02.2013
Facer
Fedex Ground
09.2010 - 09.2011
Package Handler
Fedex Ground
10.2007 - 09.2010
High School Diploma - undefined
Cajon High School