Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Villarin

Daly City,CA

Summary

Results-driven manager with over 10 years of experience in logistics, operations, and finance. Demonstrated success in leading teams to exceed operational targets and enhance customer satisfaction. Expertise in process optimization and strategic planning, resulting in significant cost reductions and improved performance metrics. Committed to continuous learning and delivering exceptional service through effective leadership and communication skills.

Overview

10
10
years of professional experience

Work History

Retail Store Manager II

BevMo by GoPuff
Albany, CA
12.2023 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while upholding quality standards.
  • Analyzed customer feedback data to formulate action plans for service enhancement.
  • Assigned tasks based on team members' skillsets to optimize overall efficiency.
  • Coached and mentored team members to enhance job performance and skills.
  • Provided leadership during organizational changes and crisis situations.
  • Enforced customer service standards while resolving issues to maintain service quality.
  • Recruited qualified candidates to fulfill open positions effectively.

Regional Manager - Local Groceries

DoorDash
Los Angeles, CA
07.2022 - 03.2023
  • Analyzed regional market trends to identify growth opportunities in U.S. Southwest Region.
  • Established key performance indicators (KPIs) for Local Groceries business vertical.
  • Enhanced overall metrics by 35% through strategic initiatives.
  • Aligned procedures and protocols with evolving business demands.
  • Recruited and trained high-potential team members to implement new revenue strategies.
  • Cultivated strong partner relationships to foster collaboration and increase profits.

Fulfillment Manager

Target
Redwood City, CA
10.2020 - 07.2022
  • Consistently achieved company and department objectives within budget and time constraints.
  • Supervised 22 staff members, providing ongoing training and coaching to enhance skills.
  • Analyzed operational performance, implementing strategies to meet organizational and financial goals.
  • Fostered teamwork, resulting in consistent green metrics over one year.
  • Transformed store from bottom to top performer in district within three months.

Logistics Manager

Eat Club
San Francisco, CA
08.2019 - 09.2020
  • Revitalized SF Hub, elevating it to one of top three Hubs in California.
  • Spearheaded efficient management of large team, ensuring smooth coordination of dispatch activities.
  • Enhanced team culture and performance through strong relationship building within team.
  • Implemented process improvements in hiring, coaching, and auditing to optimize workflows.

District Finance Manager

UPS
Nor Cal, CA
09.2015 - 07.2019
  • Created and tracked metrics to identify business trends.
  • Managed and motivated teams based on process strategies.
  • Successfully added $2M to our bottom line by improving revenue recovery operations in the entire district.
  • Handled profit protection for all Hubs in Nor Cal District.
  • Strategized in order to hit profit goals each week, month, and quarter.
  • Provided cross-functional financial acumen mentoring.
  • Provided leadership and oversight to multiple Hubs within the Nor Cal District.
  • Created synergy with cross-functional supervisors in order to hit common goals.

Financial Analyst

UPS
Oakland, CA
04.2015 - 10.2015
  • Utilized data analysis to identify trends and inform strategic recommendations for clients.
  • Compiled analytical data into comprehensive reports for stakeholder review.
  • Assessed budgetary performance, reducing expenses and addressing discrepancies.
  • Created PowerPoint presentations to illustrate business performance against established goals.

Education

B.S - Business Administration - Finance

San Francisco State University
05.2009

Skills

  • Adaptability and accuracy
  • Relationship building
  • Critical thinking and problem solving
  • Customer service
  • Data analysis and root cause analysis
  • Organizational skills
  • Schedule and workforce management
  • Microsoft Office and Google applications
  • Virtual communication tools
  • Inventory management
  • Logistics and vendor relations
  • Staff training and customer relations
  • Shipping, receiving, and warehouse operations

Timeline

Retail Store Manager II

BevMo by GoPuff
12.2023 - Current

Regional Manager - Local Groceries

DoorDash
07.2022 - 03.2023

Fulfillment Manager

Target
10.2020 - 07.2022

Logistics Manager

Eat Club
08.2019 - 09.2020

District Finance Manager

UPS
09.2015 - 07.2019

Financial Analyst

UPS
04.2015 - 10.2015

B.S - Business Administration - Finance

San Francisco State University

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