Mark Vincent
Jacksonville,AL
Summary
I believe in a work environment that places you in a position to achieve the goals set out for you. A place where you can grow and become a productive part of the team.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Field Technical Support
HrBlock
01.2022 - 01.2025
- Installed and maintained all hardware infrastructure . Maintain Office hardware for local offices in my district and work telephone technical support. Supported the softaware and hardware using remote technology like bomgar to repair many things
Sales Force Administrator
State of Alabama Department of Commerce
01.2020 - 01.2022
- maintained sales force updates and moderate changes to design and added new optional features to integrate office with salesforce Maintainer hardware and software and all electronic equipment and software Set ordering standards on hardware the agency used ordered all equipment for whole agency
Desktop Support Manager
State of Alabama Office of Information Technology
01.2016 - 01.2020
- Maintain computer hardware for the department of OIT and hundreds of other agency. Set it policy's for the state to follow pertaining to desktop support Met with vendors to secure the right equipment and to test equipment Set up the available equipment that an agency had to follow to order It related equipment Maintained inventory for multiple agencies Experience with software licensing review and audit.
Sccm Migration Specialist
Pression resorces
01.2013 - 01.2014
- Configured software and tested both software and hardware for a 32000 computer upgrade from windows xp to windows 7 with 18000 software and hardware variables
Information Security-Contract
Cadence Bank
01.2012 - 01.2012
- Primary duty involved maintaining security over user access to Active Directory and multiple software applications. Creating and termination of all access upon request from Human resources. Maintained office 365 account license and contract for the facility
Information Technology Specialist-Contract
B.L. Harbert International
01.2011 - 01.2012
- Help desk Analyst Primary duties supporting Multiple offices with Software and Hardware issues. Server Network Field Deployment Worked with management to facilitate ordering software and hardware phone support for 200 users
Help Desk Analyst
Warren Averrett Kimbrough and Marino
01.2007 - 01.2011
- 5 technicians 1500 cpa's staff. Help desk Analyst Primary duties supporting Multiple offices with Software and Hardware issues. Ordered an configure pc technology including software
Professional Service
Logista/OMS
01.1999 - 01.2007
- Break Fix (Server, Printer, Network, Workstation, Laptop)Hardware Preparation (Server, Printer, Network, Workstation, Laptop)Field Service (Project Installation, Troubleshooting, Networking, Customer Training and Care)Help desk Support (Field, Project and On site Support) worked with procurement department at logista to make sure we ordered the right equipment for builds in the configuration department
Sales Associate
Sears Roebuck & Company
01.1993 - 01.1999
- Commission Sales Associate Customer Service Representative (Received awards for outstanding customer service)
Education
No Degree - Welding
Gadsden State Community College
Gadsden, AL05-2014
Bachelor of Art - Political Science, Graphic Arts
Jacksonville State University
Jacksonville, Alabama01.1997
Skills
- A Certified
- HP certified
- IBM certified
- Lexmark Certified
- Kyocera Certified
- Extensive Knowledge in Windows XP, 7, Server 2003, 2010 Office 2003, 2007, 2010, Windows 10,11
- MS Teams Advanced server knowledge pertaining to File/folder/registry Permissions and Security
KEY STRENGTHS
- Excellent customer service skills.
- Twenty years experience working with both PC and Apple based technology.
- Ability to think out of the box to achieve goals
- Able to work as a team player to achieve the tasks at hand and prepare for the future
Certification
Comptia A+
Timeline
Field Technical Support
HrBlock
01.2022 - 01.2025
Sales Force Administrator
State of Alabama Department of Commerce
01.2020 - 01.2022
Desktop Support Manager
State of Alabama Office of Information Technology
01.2016 - 01.2020
Sccm Migration Specialist
Pression resorces
01.2013 - 01.2014
Information Security-Contract
Cadence Bank
01.2012 - 01.2012
Information Technology Specialist-Contract
B.L. Harbert International
01.2011 - 01.2012
Help Desk Analyst
Warren Averrett Kimbrough and Marino
01.2007 - 01.2011
Professional Service
Logista/OMS
01.1999 - 01.2007
Sales Associate
Sears Roebuck & Company
01.1993 - 01.1999
No Degree - Welding
Gadsden State Community College
Bachelor of Art - Political Science, Graphic Arts
Jacksonville State University
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