Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Voigt

Lawrenceville ,GA

Summary

Dynamic leader and problem-solver with extensive experience at United Maintenance Inc., excelling in customer service management and technical troubleshooting. Demonstrated ability to enhance customer satisfaction and team proficiency, fostering a culture of continuous improvement. Skilled in critical thinking and employee training, significantly reducing equipment downtime and resolving complex issues efficiently.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Service Manager

United Maintenance Inc.
11.2003 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Service Technician

United Maintenance Inc.
06.1981 - 11.2003
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Education

Certificate Of Technical Studies - HVAC

Dekalb Collage Tech
Dekalb County Georgia
06.1981

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Workplace safety
  • Documentation and reporting

Certification

Refrigerant EPA certification

Boiler certification

IVUE certification

Trane CVHE-CVHF chiller certification

Carrier 19XR and 23XRV certification

Timeline

Service Manager

United Maintenance Inc.
11.2003 - Current

Service Technician

United Maintenance Inc.
06.1981 - 11.2003

Certificate Of Technical Studies - HVAC

Dekalb Collage Tech

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Mark Voigt