Mark VonFumetti
Orlando,FL
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Fosters employee retention, advancement, and morale.
Overview
28
28
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Five Star Food Mart
10.2018 - 04.2024
- Oversee and manage staff, bookkeeping and operation of upscale Convenience Store
- Improved revenues 15-35% month or month every month since opening
- One of lowest turnover rates in company.
SUBSTITUTE TEACHER
Russell County School
- Voted Most Dependable Substitute
- Substitute teacher at the High School and each of the Elementary as well as Food Service Substitute in all.
OWNER OPERATOR
Lake Cumberland Country Store
07.2005 - 01.2015
- Manage large convenience store and restaurant
- Expanded operation to include another restaurant and snack bar at satellite locations
- Increased revenues by 82% over first 5 years.
GENERAL MANAGER
Jamestown Resort & Marina
09.1996 - 01.2006
- Overall management of Resort Marina
- Oversee multiple profit and service centers of the 800+ slip marina and All-Suite Hotel including a fleet of 25 rental houseboats, Retail Store, Restaurant, and Boat Service
- Staff of 150 Seasonal; 40 Annual
- Responsible for successful operation.
PLANNER
Land Between The Lakes
- Working with Business Manager to reach a goal of financial self-sufficiency for the entire agency
- Analyze, develop and create current and prospective facilities, events, and programs for the 170,000 acre “National Recreation Area”
- Responsible for business planning, budget process and cost recovery analysis of the Operations Department
- Operations Department moved from a deficit of ($120,000) to a $554,000 surplus
DIRECTOR OF PROMOTIONS
Silver Eagle Casino Cruise
- Create, develop, coordinate and promote all special events and monthly programs
- Design and produce Soaring Eagle News Letter with circulation of 20,000
- Administration of Grand Prize giveaways including boats, cars, international trips
- Promoted from Group Sales
- Became Director in 6 months after starting as Bus Greater
DIRECTOR OF RESORT DIVISION
Hawk's Cay Resort & Marina
- Member 0f Executive Operating Committee responsible for the Resort Division: 5 Star Tennis Facility, Full Service Marina & Ship's Store, Dolphin Center, Aquatic Facilities, Club Membership, Corporate Events
- Created Annual Revenue Budge of $3 mil.
DIRECTOR OF OPERATIONS
Recreation Management Associates
- Manage Orlando Branch of consulting and service firm
- Provide consulting and programming to a wide range of resort and corporate customers
- Establish new clients and markets as well as programs and services
- Multi-property programs included Golf & Sport Tournaments, Corporate Events, Theme Parties & Entertainment.
Education
Bachelor of Arts - Leisure Studies (Recreation)
Iowa State University
Ames, IASkills
- Expense Control
- Quality Management
- Customer Retention
- P&L Management
- Staff Management
- Problem Resolution
Certification
- CPR / First Aid / AED Certification 2024
- TIPS Certification 2024
- Advanced Marina Manager School - International Marina Institute
- Exceptional Customer Service Trainer - Tennessee Valley Authority
- Lessons In Leadership - Re-engineering Revolution - Michael Hammer;
- Revenue Sources Management School - North Carolina State University, (Oglebay)
- Certified Total Quality Instructor - Tennessee Valley Authority
- Hostile Media Training - Benscheidt Productions, Inc
- 360 Manager's Food Handlers Certification
Timeline
GENERAL MANAGER
Five Star Food Mart
10.2018 - 04.2024
OWNER OPERATOR
Lake Cumberland Country Store
07.2005 - 01.2015
GENERAL MANAGER
Jamestown Resort & Marina
09.1996 - 01.2006
SUBSTITUTE TEACHER
Russell County School
PLANNER
Land Between The Lakes
DIRECTOR OF PROMOTIONS
Silver Eagle Casino Cruise
DIRECTOR OF RESORT DIVISION
Hawk's Cay Resort & Marina
DIRECTOR OF OPERATIONS
Recreation Management Associates
Bachelor of Arts - Leisure Studies (Recreation)
Iowa State University
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