Mark Vose

Job Description

Performs first-level supervisory work involving the security operations of the Orlando Venues. Expected to exercise discretion and independent judgment while ensuring compliance with security procedures. Primary responsibilities include ensuring that all security assignments and protocols are followed; monitoring and reviewing security officer work; and assisting the security manager with establishing performance standards and personnel-related actions. Work is performed under the supervision of the Security Manager. Performance is reviewed through evaluation of surveillance reports, direct observation, discussions with management and patrons, and results obtained. Required to work irregular hours, including evenings, weekends, and holidays as needed.

• Collaborated with management to develop security policies and procedures.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.

• Kept all building areas and equipment functional and well-organized to promote business performance.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
• Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
• Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
• Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
• Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
• Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
• Developed strong relationships with vendors to negotiate better deals on products, improving overall profitability for the store.
• Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
• Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
• Streamlined store operations by creating efficient staff schedules, reducing labor costs without compromising service quality.
• Supported store manager in training new employees, fostering a positive work environment for team development.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.