Mark Wagnon
Stroud,OK
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Patriot Auto showcased my ability to resolve complex issues with a calm demeanor, boosting repeat business. Skilled in both CRM software and heavy equipment operation, I excel in environments requiring technical expertise and exceptional people skills. My proactive approach has consistently improved efficiency and fostered teamwork.
Overview
33
33
years of professional experience
Work History
Sales Associate
Patriot Auto
07.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Owner Operator
Wagnon Tools LLC
12.2020 - 07.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Mechanic
Hudiburg Ford
09.2018 - 12.2020
Equipment Operator
Hiland Dairy Foods
01.2009 - 09.2018
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
- Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
- Enhanced project outcomes by adjusting equipment settings according to specific job requirements.
Roughneck
Goober Drilling
09.2006 - 12.2008
- Contributed to successful drilling operations by assembling and disassembling drilling equipment as needed.
- Assisted in accurate wellbore placement with proper handling of drill string components during tripping operations.
- Supported effective decision-making on site by providing accurate information on drilling progress and conditions to supervisors and management personnel.
- Assisted in the training and mentoring of new roughnecks, helping them quickly acclimate to their roles within the team.
- Reduced environmental impact from spills or leaks by following strict waste management protocols during drilling operations.
- Cleaned up and inspected equipment after use.
- Enhanced team communication, leading to improved overall performance, by coordinating with supervisors and other crew members regarding drilling process updates.
- Improved overall operational effectiveness by collaborating with drillers to make necessary adjustments based on real-time data evaluation.
- Facilitated accurate record keeping, contributing to better decision-making, by documenting daily activities in accordance with company guidelines.
- Assisted in the operation of heavy equipment, ensuring proper lifting and maneuvering of drilling components as required.
- Assisted floor hands in cleaning and maintaining floor.
- Increased drilling efficiency by maintaining and repairing drilling equipment on a regular basis.
- Optimized drilling processes through continuous monitoring of key parameters such as weight on bit, torque, and pump pressure.
- Reduced downtime by troubleshooting mechanical issues and performing repairs on the rig floor.
- Expedited pipe connection processes during drilling operations through efficient use of tongs, slips, elevators, and other tools.
- Washed drilling rig and performed regular maintenance and inspections.
- Reported to driller about machine malfunctions or other problems.
- Setup and cleaned up drill rigging area.
- Maintained a clean and organized work environment, promoting safe working conditions for all crew members.
- Supported efficient rig moves by participating in the assembly and disassembly of various rig components during relocation processes.
- Offloaded and loaded crane load and assisted crane operator.
- Used hand and power tools safely and efficiently, following manufacturer and company directions.
- Worked in extreme weather conditions and hazardous areas to keep rigs operational.
- Controlled forklifts, cranes and heavy machinery to transport and store materials and equipment.
Equipment Operator
Nestle Purina OKC
03.1998 - 09.2006
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
- Conducted daily maintenance checks on equipment, preventing downtime and maintaining productivity.
- Monitored fuel, oil and water levels of heavy equipment.
- Made necessary adjustments to machinery for optimum performance.
- Read blueprints and understood technical drawings.
Electronic Scale Technician
Michelli Measurement Group
02.1996 - 03.1998
- Improved scale accuracy by conducting regular maintenance and calibration.
- Reduced downtime with proactive preventive maintenance for scales and weighing equipment.
- Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.
- Contributed to company growth by recommending updates or upgrades to clients based on their specific needs.
- Adhered to industry standards and regulations when performing repairs or installations on various types of scales.
- Streamlined inventory management, ensuring accurate records of parts and supplies.
- Assisted in the installation of new weighing systems, meeting project deadlines and requirements.
- Assisted in training new technicians, sharing knowledge of industry best practices and techniques.
- Worked closely with sales teams to provide technical support during product demonstrations or consultations.
- Installed, tested and calibrated commercial electrical equipment to meet use demands.
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Kept robust spare parts inventory based on expected needs to minimize downtime.
- Located and addressed electrical connection issues such as frayed wires and worn insulation to prevent larger problems.
- Identified and corrected defects to bring completed products in line with tolerances.
- Efficiently installed electrical systems and components with careful analysis of technical schematics and specifications.
Diesel Generator Technician
US Air Force
02.1992 - 02.1996
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
- Streamlined inventory management by regularly monitoring stock levels and ordering necessary parts in advance of scheduled maintenance visits.
- Kept up-to-date with new technologies in the industry to provide clients with cutting-edge solutions for their power needs.
- Minimized downtime for clients by providing prompt on-site emergency services for generator failures.
- Trained junior technicians on proper procedures for maintaining and repairing generators, ensuring high-quality workmanship across the team.
- Contributed towards team goals by consistently achieving individual performance targets related to job completions, customer satisfaction scores, and response times.
- Conducted comprehensive diagnostic tests on malfunctioning generators to accurately identify issues and implement appropriate repairs.
- Troubleshot problems with engines and breakers.
- Increased generator efficiency by performing regular maintenance, inspections, and repairs.
- Mounted new or rebuilt motors to generators.
- Performed load bank testing on newly installed or repaired generators to ensure they met established performance standards before returning them to operation.
- Cut and welded metal frames to fit specific models.
- Developed preventative maintenance schedules tailored to each client''s specific needs, prolonging the life of their equipment while minimizing disruptions from unexpected breakdowns.
- Maintained components such as tires and wheel bearings.
- Carried out inspections on over Number small and large capacity generators weekly.
- Replaced worn or broken parts on machines and equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
N/A - Engineering
Southeastern Oklahoma State University
Oklahoma City, OKCertificate Of Technical Studies - Electrical, Electronics And Communications Engineering
Electrical Power Production
Sheppard AFB, Wichita Falls, Tx06.1992
High School Diploma -
Choctaw High School
Choctaw, OK05.1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Superb time management
- Inventory control procedures
- Service oriented
- Calm demeanor
- CRM software proficiency
- Fraud detection
- Inventory tracking
- Reliable and punctual
- Excellent people skills
- Heavy Equipment Operating Experience
- Diesel and Gasoline Engine Maintenance and Repair
- Electrical and Electronic troubleshooting
- Automotive Diagnostic Equipment proficiency
- Diesel engine diagnostic equipment proficiency
Affiliations
Honorably Discharged US Air Force
Member Chandler VFW
Member Chandler American Legion
Member Davenport Masonic Lodge
Member India Shrine, Okc, Ok
Member Guthrie Scottish Rite
Previous Member Kendrick Fire Department
Timeline
Sales Associate
Patriot Auto
07.2023 - Current
Owner Operator
Wagnon Tools LLC
12.2020 - 07.2023
Mechanic
Hudiburg Ford
09.2018 - 12.2020
Equipment Operator
Hiland Dairy Foods
01.2009 - 09.2018
Roughneck
Goober Drilling
09.2006 - 12.2008
Equipment Operator
Nestle Purina OKC
03.1998 - 09.2006
Electronic Scale Technician
Michelli Measurement Group
02.1996 - 03.1998
Diesel Generator Technician
US Air Force
02.1992 - 02.1996
N/A - Engineering
Southeastern Oklahoma State University
Certificate Of Technical Studies - Electrical, Electronics And Communications Engineering
Electrical Power Production
High School Diploma -
Choctaw High School
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