Mark Walker
Oklahoma City
Summary
A bachelor's degree in Business Management. Forty plus years of various positions focused on customer service skills - including restaurant server, bank teller, corporate trainer for a savings & loan, 16 years of call center customer service, and nine years of theatrical box office work. Owned and managed my own business for five years. Seven years' success at managing finances and operations of a retail costume rental shop. Developed organizational, interpersonal and communication skills, having dealt with a diversity of professionals, clients, volunteers, and staff members.
Overview
32
32
years of professional experience
Work History
Uber Eats Delivery Driver
Self Employed: Uber Technologies
05.2022 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Increased repeat business from satisfied customers through exceptional service and professionalism during deliveries.
Box Office Manager
Lyric Theatre of Oklahoma
09.2016 - 04.2022
- Managed part-time box office staff
- Managed all functions of year-round live theatre, including single tickets and subscriber sales
Owner/Operator
Mighty Healthy Vending
09.2012 - 05.2017
- Offered healthy snack and drink options in self-owned vending machine business
Business Office Assistant
Lyric Theatre of Oklahoma
09.2013 - 09.2016
- Processed payroll for part-time and temporary staff/employees
- Reconciled employee credits card statements
- Processed invoice payments to vendors
Team In Training Campaign Manager
The Leukemia & Lymphoma Society
01.2012 - 05.2012
- Managed endurance sports teams (marathon, cycling, triathlon)
- Managed individual and team fundraising efforts
- Managed volunteers
- Coordinated all aspects of event weekend activities
Office Manager
The Leukemia & Lymphoma Society
09.2011 - 01.2012
- Managed all office functions
- Kept Books
- Answered phones
- Ordered Supplies
- Sent donor and volunteer correspondence
- Maintained orderliness of office environment
Credits & Adjustments Specialist
AT&T Mobility
04.2000 - 02.2011
- Monitored and analyzed credits and adjustments posted to customer accounts
- Provided analytical feedback to 75 supervisors to use as coaching tools for their respective call center representatives
- Tracked trends in call center adjustment activity and provide trend reports to management teams
- Recommended policy and procedure revisions
- Provided ongoing training for management and call center representatives
- Created company-wide contests to help focus on proper adjustment activity
Freelance Financial Advisor/Office Manager
Dis Guy's Costumes
09.1997 - 03.2005
- Assisted customers with costume rentals on weekends and evenings
- Managed business finances
- Helped maintain merchandising and store cleanliness
Loyalty Analyst
AT&T Mobility
03.1999 - 04.2000
- Monitored and analyzed customer account activity of specialty group
- Provided supervisors with analytical, scored evaluations of specialty group reps regarding customer account activity
- Created management reports of specialty group performance
Outreach Representative
AT&T Mobility
01.1995 - 03.1999
- Made outbound welcome/orientation calls to new wireless customers
- Cross-sold additional services and features
- Tracked phone calls and follow-ups
Office Manager and Assistant Real Estate Agent
Coldwell Banker, Bob Linn & Associates
10.1992 - 01.1995
- Set listing and showing appointments for company's top-producing real estate agent
- Managed office and finances for top producing agent
- Obtained a real estate license to legally show and sell homes as part of my assistant duties
Education
Oklahoma Baptist University
Shawnee, OK01.1984
Bachelor of Business Administration - Management
University of Oklahoma
Norman, OK01.1987
Skills
- Circle of Excellence Achiever
- Run Coach
- Fundraising
- Marathon Running
- Triathlon
- Customer Databases
- Patron Manager
- Salesforce
- Paciolan
- Microsoft Word
- Microsoft Excel
- Customer service
- Hardworking and responsible
- Quick learner
Timeline
Uber Eats Delivery Driver
Self Employed: Uber Technologies
05.2022 - Current
Box Office Manager
Lyric Theatre of Oklahoma
09.2016 - 04.2022
Business Office Assistant
Lyric Theatre of Oklahoma
09.2013 - 09.2016
Owner/Operator
Mighty Healthy Vending
09.2012 - 05.2017
Team In Training Campaign Manager
The Leukemia & Lymphoma Society
01.2012 - 05.2012
Office Manager
The Leukemia & Lymphoma Society
09.2011 - 01.2012
Credits & Adjustments Specialist
AT&T Mobility
04.2000 - 02.2011
Loyalty Analyst
AT&T Mobility
03.1999 - 04.2000
Freelance Financial Advisor/Office Manager
Dis Guy's Costumes
09.1997 - 03.2005
Outreach Representative
AT&T Mobility
01.1995 - 03.1999
Office Manager and Assistant Real Estate Agent
Coldwell Banker, Bob Linn & Associates
10.1992 - 01.1995
Bachelor of Business Administration - Management
University of Oklahoma
Oklahoma Baptist University
Similar Profiles
GLENN MALONEYGLENN MALONEY
Ride-Share Transportation Specialist at UBER Technologies /Self EmployedRide-Share Transportation Specialist at UBER Technologies /Self Employed
STEVEN TruongSTEVEN Truong
Driver at Uber (Uber Technologies Inc)Driver at Uber (Uber Technologies Inc)
Kevin WashingtonKevin Washington
Deliver Driver at Uber Eats, Uber TechnologiesDeliver Driver at Uber Eats, Uber Technologies
Diana M BettencourtDiana M Bettencourt
Inbound Stower at AmazonInbound Stower at Amazon
Augustina GaineyAugustina Gainey
Customer Service Representative at First Security Bank & TrustCustomer Service Representative at First Security Bank & Trust