Mark Wallace
Wallkill,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Administrator /IT Support Specialist
Law Offices Of Joseph A. Romano, PC
10.2018 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Implemented security measures to protect vital business data.
- Conducted tests to identify issues and make necessary modifications.
- Developed and updated databases to handle customer data.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Operations Manager
Law Offices Of Joseph A. Romano, PC
07.2014 - 10.2018
- Manage reception, data entry, and operations departments which consists of 20 employees
- Assist General Manager with operational duties such as obtaining quotes, scheduling appointments with vendors, and managing outlook calendar
- Manage all operational accounts and serve as a direct liaison between vendors and general manager
- Assist outside I.T company with reporting and resolving all I.T Issues
- Assist Human Resource Department with hiring and terminating staff
- Approve all operational invoices for Accounting Department
- Delegate tasks to department supervisors
- Interview potential candidates for multiple positions within the company
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Arts - Accounting
University of Phoenix
Phoenix, AZ2011
Skills
- Knowledgeable of general office procedures, type 50 wpm and 11,000 kps with high accuracy
- Good Mathematical Aptitude and Analytical Ability
- Highly organized with ability to prioritize and remain focused on essence of issue
- Skilled at learning new concepts quickly, retaining the ability to handle and perform tasks well under
- Pressure, and retaining a high level of interpersonal communicative skill
- Skills
- Microsoft Outlook
- Account management
- Accounting
- Software troubleshooting
- Office experience
- QuickBooks
- Customer service
- Front desk
- Math
- Data entry
- Salesforce
- Microsoft Office
- Technical support
- Human resources
- Analysis skills
- Organizational skills
- Interviewing
- IT support
- Microsoft Outlook Calendar
- Certifications and Licenses
- Certified Salesforce Administrator
- Present
- Pick Lists
- Staff Support
- User Management
- Salesforce Administration
- Cleanup Procedures
- Data Integrity Implementation
- Salesforce Lightning
- Process Flow Diagram Creation
- Maintain Security
- Data Conversion and Migration
- Client Requirements
- Coordinate Changes
- Dashboard Design
- Control Access
- Case Support
- Monitoring Data Quality
- Setting Up Profiles
- Layout Support
- Data Validation
- User Profile
- User Provisioning
- User Interface Development
Certification
Certified SalesForce Administrator (April 2022) SuperBadges: Lightning Experience Reports & Dashboards Specialist, and Business Administration Specialist
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