Mark Walter
Bird Island,Minnesota
Summary
Dynamic Service Parts Manager at Chappell Central with expertise in inventory management and customer service. Successfully enhanced workflow efficiency and implemented an improved inventory system, boosting operational effectiveness. Proven ability to manage warranty claims and collaborate with teams to elevate customer satisfaction. Skilled in invoice processing and adept at adapting to evolving processes.
Overview
37
37
years of professional experience
Work History
Service Parts Manager
Chappell Central
09.1997 - 04.2024
- Assisted in managing inventory levels to ensure optimal stock availability.
- Collaborated with team members to enhance workflow efficiency in parts distribution.
- Learned and utilized parts management software for tracking orders and shipments.
- Supported order processing by verifying part specifications and quantities.
- Engaged with suppliers to facilitate timely delivery of required components.
- Maintained cleanliness and organization of parts storage areas for safety compliance.
- Adapted quickly to changes in inventory management systems and processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Servcie Technician
Chappell Central
05.1987 - 09.1997
- Diagnosed and resolved equipment malfunctions to ensure operational efficiency.
- Conducted routine maintenance on machinery, extending lifespan and reducing downtime.
- Collaborated with team members to streamline service processes and improve response times.
- Assisted clients in troubleshooting technical issues, enhancing customer satisfaction levels.
Education
No Degree - Heating Refrigeration And Appliance Service
Dunwoody
Minneapolis, MN04.1987
Production Agriculture
Canby Votech
Canby, MN05.1983
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
Timeline
Service Parts Manager
Chappell Central
09.1997 - 04.2024
Servcie Technician
Chappell Central
05.1987 - 09.1997
No Degree - Heating Refrigeration And Appliance Service
Dunwoody
Production Agriculture
Canby Votech