Mark Ward
Akron,OH
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
12
12
years of professional experience
Work History
Crew Member
McDonald's
Akron, OH
12.2024 - Current
- Served food quickly for positive guest experiences.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Restocked kitchen supplies including food products and utensils.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Upheld high standards of productivity and quality in operations.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained an organized work area to ensure efficient operations.
- Stocked shelves and cases with new or transferred items.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Presented orders to guests within anticipated service times.
- Assisted management team with inventory counts of food products and beverage supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Associate
Walmart
Akron, Ohio
11.2024 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Operated equipment such as scanners and scales correctly during checkout process.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained records related to sales for store management.
- Identified opportunities for process improvement and cost savings initiatives.
- Bagged or packaged purchases and wrapped gifts.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Placed special orders or called other stores to find desired items.
Line Cook
Jerzee's Sports Grille
Akron, Ohio
02.2013 - 11.2024
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Trained new team members on proper meat and vegetable preparation techniques.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Adhered to sanitation policies at all times when handling food products.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Adhered to portion controls and presentation specifications.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Executed proper techniques when preparing menu item ingredients.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Communicated effectively with other staff members regarding orders and menu changes.
Education
Certificate - Cyber Security
Programming App
Akron, OH07-2024
Certificate - Computer Science
Hacker X
Akron, OH04-2023
High School Diploma -
Green High School
Uniontown, OH07-2005
Skills
- Cooking
- Steering
- Recipe adherence
- Landscaping and groundskeeping
- Food running
- Hospitality service expertise
- Attention to detail
- Creativity and innovation
- Flexible schedule
- Willingness to learn
- Knotting expertise
- Visual communication
- Teamwork and collaboration
- Product knowledge
- Quality control checks
- Salesmanship
- Interactive communication skills
- Valid Driver's license
- Housekeeping
- Plate presentation
- Leadership qualities
- Resilience and persistence
- Order delivery practices
- Point-of-sale system
- Problem-solving
- Embarkation assistance
- Store opening and closing
- Integrity and honesty
- Beverage preparation
- Supplies monitoring and restocking
- Taking orders
- Customer engagement
- Safe vehicle operation
- Cleaning and sanitizing
- Multitasking and organization
- Ordering procedures
- Tool and equipment use
- Heavy lifting
- Clear communication
- Safety
- Assertiveness
- Workplace efficiency
- Point-of-sale transactions
- Cleaning
- Team contributions
- Safe food handling
- Company standards
- Task prioritization
- Product cross-selling
- Production line work
- Passenger relations
- Telephone etiquette
- Drive-thru operations
- Fish tagging
- Forklift operation
- Time management
- Safety awareness
- Basic math
- Inventory restocking
- Table setting
- Sales expertise
- Sanitizing
- Learning agility
- Health code compliance
- Cash handling
- Influencing skills
- Stock management
- Point of sale operation
- Docking management
- Crew leadership
- Initiative and Self-motivation
- Machine operations
- Sanitation protocols
- Positive company representation
Timeline
Crew Member
McDonald's
12.2024 - Current
Associate
Walmart
11.2024 - Current
Line Cook
Jerzee's Sports Grille
02.2013 - 11.2024
Certificate - Cyber Security
Programming App
Certificate - Computer Science
Hacker X
High School Diploma -
Green High School