Mark Ward
Broken Arrow
Summary
Dynamic leader with a proven track record in operations management and sales strategy development, notably at US Cellular. Excelled in enhancing customer satisfaction and operational efficiency, securing multiple Pinnacle awards. Skilled in relationship management and staff training, adept at driving significant business growth and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner / Operator
Self – Employed
Broken Arrow
06.2024 - Current
- Managed daily operations and team.
- Prepared detailed quotes for customers and prospects.
- Elevated lawn appearance through enhancements.
- Optimized appearance to meet client expectations.
- Developed promotions to increase brand visibility.
- Prepared team members to effectively assume control of vital business aspects to take over the business.
SMB Acquisition Account Executive
US Cellular
Tulsa
10.2022 - 05.2023
- Maintained a robust sales funnel by achieving activity targets for setting, running appointments, and creating opportunities.
- Aggressively prospected for new business accounts using an approved sales strategy, leading to increased account acquisition.
- Executed customer consultations for positioning strategic business innovations.
- Strategically collaborated with internal and external partners to implement business solutions.
- Utilized CRM platform to maintain accurate customer records.
- Leveraged local connections to drive brand awareness and generate business opportunities.
- Coordinated efforts with Business Account Support Specialist to administer and expand established business accounts.
Retail Store Development Manager
US Cellular
Owasso
01.2019 - 10.2022
- Oversaw operational tasks to ensure seamless store functionality.
- Guided managerial teams through skill-building initiatives for team growth.
- Evaluated recurring sales data to provide timely feedback and drive results.
- Monitored and conducted skill review sessions for sales team to enhance performance.
- Achieved high performance by leading sales initiatives.
- Contributed to collaborative sales efforts as necessary.
- Managed customer complaints effectively.
- Developed a streamlined process enabling sales team to conduct more prompt interactions.
- Coordinate and host community events to promote brand awareness.
- Facilitate cross-departmental collaboration for improved process management.
- Developed training materials for peer leaders to enhance process understanding.
- Designed and facilitated curriculum for future Assistant Managers.
- Provided moderation services for sales development sessions.
- Compiled monthly, quarterly, and yearly reports for operational and retail items.
Retail Sales Manager
US Cellular
Jacksonville
11.2015 - 12.2018
- Conduct daily check-ins with team to foster successful outcomes.
- Provided coaching to enhance adherence to professional behavior standards.
- Prepared content for weekly meetings aimed at fostering learning, alignment, and engagement among team members.
- Developed and delivered curriculum for Sales Development training programs.
- Concentrated on achieving key year-end targets such as activating referrals, maintaining a zero-deficit record, and elevating customer satisfaction scores.
- Spearheaded operations for top-ranked customer engagement store for 2 consecutive years.
- Led team efforts resulting in multiple Pinnacle awards.
- Guided team to secure highest territorial performance during 2017-2018.
- Coordinated location's participation in community service events such as food drives, toy donations, and post-flood assistance programs.
Retail Wireless Sales Consultant
US Cellular
Jacksonville
11.2014 - 11.2015
- Collaborated with clientele in processing new service applications.
- Succeeded in implementing strategic improvements within the accessory champion leadership program.
- Identified solutions to meet customer needs.
- Expanded business through area canvassing.
- Managed teams to execute community service projects for Boys and Girls Club.
General Manager of Greenville & New Bern Facilities
Snap Fitness
Greenville
10.2011 - 10.2014
- Accepted and handled account transactions accurately.
- Conducted weekly processing of bank deposits.
- Compiled financial and membership reports on daily, monthly, and quarterly bases.
- Managed payroll information through accurate data entry.
- Organized and planned meetings each month for staff.
- Contributes to development and implementation of varied timeframe marketing plans.
- Managed concerns presented by employees and clients effectively.
- Conducted routine checks to uphold facility standards.
Drop Ship Customer Representative
Overton’s Water Sports/Gander Direct
Greenville
09.2010 - 10.2011
- Managed and completed phone-in order processing.
- Collaborated with financial institutions for seamless order execution.
- Intercepted suspicious accounts and halted ongoing transactions.
- Coordinated with manufacturers to ensure timely processing of orders.
Territory Analysis Manager
CopyPro
Greenville
11.2008 - 09.2010
- Examined operational data for efficiency improvements in business's paper output.
- Enhanced office efficiency by minimizing expenses.
- Produced tailored proposals for clients.
Education
High School Diploma -
Crestview High School
Florida05-1997
Skills
- Sales negotiation
- Risk management
- Human resources
- Relationship management
- Hiring
- Staffing
- Operations management
- Sales strategy development
- Inventory management
- Operations oversight
- Documentation and reporting
- Operational reporting
- Staff training and development
References
References are available on request.
Accomplishments
- Pinnacle Award winner for USCC
Certification
- Maxwell Public Speaking Certification
- DISC Certified
Timeline
Owner / Operator
Self – Employed
06.2024 - Current
SMB Acquisition Account Executive
US Cellular
10.2022 - 05.2023
Retail Store Development Manager
US Cellular
01.2019 - 10.2022
Retail Sales Manager
US Cellular
11.2015 - 12.2018
Retail Wireless Sales Consultant
US Cellular
11.2014 - 11.2015
General Manager of Greenville & New Bern Facilities
Snap Fitness
10.2011 - 10.2014
Drop Ship Customer Representative
Overton’s Water Sports/Gander Direct
09.2010 - 10.2011
Territory Analysis Manager
CopyPro
11.2008 - 09.2010
High School Diploma -
Crestview High School
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