Mark B. Ward
Portland
Summary
Capable of quickly learning and evolving within the highly competitive world of sales and retail. Excellent communication and people skills; polite, friendly, and tactful attitude. Proven record of developing and achieving financial objectives. Seasoned teacher, supervisor, and mentor with strong motivational skills. Ability to multi-task and problem solve within fast paced and stressful environments. Extensive personnel scheduling and business planning experience.
Overview
21
21
years of professional experience
Work History
Map Coordinator/Amazon Brand Protection Team
Smith Optics Inc
05.2022 - Current
- The Map Enforcement Coordinator is part of the Sales Operations Team with the primary responsibility to oversee and enforce the Minimum Advertised Price policy across all online platforms.
- Establish/communicate MAP policy to dealer base and reps on a minimum annual basis
- Update/communicate ODA to dealer base and reps annually at minimum
- Oversee enforcement of the Minimum Advertised Price Policy
- Engage with third party resale and MAP policy enforcement companies to assist with ongoing audit programs, if needed.
- Track “shrouded” & unauthorized sellers
- Maintain a log to cross reference across industry platforms
- Work to expose unauthorized sellers via product mix/listings, purchases, returns, etc.
- Brand Protection Amazon Implementation
- Over the past 8 months, I have successfully aligned our company to actively sell our products on Amazon and worked with a 3rd party troubleshooting issues involved with creating an Amazon storefront. Worked alongside our contractors to ensure that our products and information are correctly displayed.
- Provided documentation and support where applicable for successful implementation of our products to be properly advertised and compliant with the strict requirements that Amazon requires.
Dealer Service Representative
Smith Optics Inc
01.2021 - 05.2022
- Respond quickly, professionally, politely, and thoroughly to all telephone inquiries from wholesale accounts (dealers), consumers, reps, and internal colleagues.
- Receive and process orders from dealers and sales reps quickly and accurately. Impart information to wholesale accounts, sales reps, and coworkers in a positive manner consistent with company policies.
- Learn, practice, and share the correct policies and most cost-efficient methods beneficial for Smith and for our wholesale accounts when providing routine services such as return authorizations, credit memos, etc.
- Work with A/R to solve problems with invoices, shipping disputes, RA’s, credit memos, etc.
- Develop effective, personable relationships with regional sales reps and sales management, understanding and focusing on key accounts, providing support and alignment that will result in increased sales and brand loyalty
Partner Services Representative
Keen Footwear
11.2018 - 04.2020
- Build and maintain strong relationships with Partners and Sales Representatives in the assigned territory and manage any issues that may arise.
- Manage assigned territory by ensuring orders are entered accurately and confirmed to the partner in a timely manner
- Respond to incoming ACD calls regarding orders, order changes, return authorizations and warranties, product information and availability.
- Audit open orders to anticipate and remove potential issues, provide timely responses to resolve discrepancies.
- Acts as a liaison between partners, sales, credit, distribution and other departments as required to meet account goals and directives.
Consumer Service Lead
Demarini
02.2017 - 11.2018
- - Responds to customer inquiries related to warranty claims by telephone or email to provide updates on status of their warranty.
- - Resolves complex inquiries and offers solutions to assist customers
- - Provides a high level of customer service by going above and beyond the industry standard.
- - Assists with training and new hire orientation. Including listening and monitoring calls for quality and training purposes.
Consumer Service Representative
Columbia Sportswear
08.2016 - 02.2017
- - Processed a high number of calls and provided a high level of customer satisfaction.
- - Assisted customers with placing orders, providing shipping information and updates to their accounts.
- - Provided technical product information for extreme heat/cold clothing options to best serve our customer’s needs.
Tire Center Manager
Costco Wholesale
09.2014 - 06.2016
- — Scheduling, training, and supervision of department personnel to attain highest level of member service in the industry
- — Observation and recording of personnel performance for adherence to department procedures and standards
- — Development, implementation, and review of sales, productivity, and merchandising plans for the achievement of all department goals
Membership/Marketing Manager
Costco Wholesale
02.2013 - 09.2014
- — Developed and implemented marketing strategies to meet and exceed warehouse sales goals — Scheduled activities of personnel for in-house and outside marketing events
- — Worked alongside department personnel completing tasks including product return, member recruitment and enlistment, and member consulting; with the primary goal of maintaining great member satisfaction
Food Court Manager
Costco Wholesale
06.2011 - 02.2013
- — Managed department payroll and weekly sales and expense plans; met or exceeded daily production requirements; reviewed department profit and loss statements
- — Observed and recorded personnel performance for health code compliance and adherence to sanitation procedures
Front End (F/E) & Bakery Supervisor; Deli Lead
Costco Wholesale
04.2007 - 06.2011
- — Managed employees to achieve high productivity and to uphold high standards of department
- — Enforced safety and security procedures, observed and recorded personnel performance for health code compliance, adherence to sanitation procedures
- — Arranged register funds for: increases, balance maintenance and till control
- — Delivered lock-up items, price verification, and override approval; oversaw merchandising in product presentations
- — Supported personnel, members and resolved issues
F/E Assistant
Costco Wholesale
05.2004 - 04.2007
- — Assisted F/E Supervisor with delivery of lock-up items, price verification, and override approval
- — Supported personnel, members and resolved issues
Education
General Education
Linn Benton Community College
03.2002
General Education
Oregon State University
06.2001
Diploma - undefined
Wheeler High School
06.2000
Skills
- Effective multitasking
- Service excellence
- Detail-oriented data input
- Analytical decision-making
Timeline
Map Coordinator/Amazon Brand Protection Team
Smith Optics Inc
05.2022 - Current
Dealer Service Representative
Smith Optics Inc
01.2021 - 05.2022
Partner Services Representative
Keen Footwear
11.2018 - 04.2020
Consumer Service Lead
Demarini
02.2017 - 11.2018
Consumer Service Representative
Columbia Sportswear
08.2016 - 02.2017
Tire Center Manager
Costco Wholesale
09.2014 - 06.2016
Membership/Marketing Manager
Costco Wholesale
02.2013 - 09.2014
Food Court Manager
Costco Wholesale
06.2011 - 02.2013
Front End (F/E) & Bakery Supervisor; Deli Lead
Costco Wholesale
04.2007 - 06.2011
F/E Assistant
Costco Wholesale
05.2004 - 04.2007
General Education
Oregon State University
Diploma - undefined
Wheeler High School
General Education
Linn Benton Community College
Similar Profiles
Adam RoweAdam Rowe
Dealer Service Representative / Account Manager at Smith OpticsDealer Service Representative / Account Manager at Smith Optics
NICK GAUDREAUNICK GAUDREAU
Territory Sales Manager at SMITH OpticsTerritory Sales Manager at SMITH Optics
Tybieus PaytonTybieus Payton
Security Officer at Smith OpticsSecurity Officer at Smith Optics
Reign HamiltonReign Hamilton
Youth Pastor at Mountain View Community ChurchYouth Pastor at Mountain View Community Church
Isabel O'NeillIsabel O'Neill
Manager at Sniff Dog HotelManager at Sniff Dog Hotel