Mark Watten
Phoenix,AZ
Summary
Customer-oriented Beverage Manager with an 11 year background in the service industry. Overseeing all administrative tasks, including inventory, budgeting, training and genuine hospitality within fine dining and high traffic operations. Skilled at maintaining an appropriate beverage cost suited to the hotel's demand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HYATT Corporate Project
Hyatt Corprate
Chicago, IL
03.2025 - Current
- Creating a non-alcoholic and alcoholic cocktail recipe book program for Hyatt corporate.
- Hyatt will utilize recipes to select for their hotel, with step-by-step training.
GVL General Manager - Beverage Director
Grand Hyatt Scottsdale Resort
Scottsdale, AZ
06.2024 - Current
- Reopened the Grand Vista Lounge with Forbes service.
- Reopened 8 outlets, beverage programs, and 4 of those outlets with celebrity chef Richard Blais. Worked closely with Celebrity chef Richard Blais on his new resturants
- Launched a craft cocktail program for all outlets in a hotel, including a sake program, a wine-by-the-glass program paired with each cuisine, and a 2,500 wine-by-the-bottle and bin program.
- NYE party with Dom Pérignon with property record numbers.
Hyatt Corporate Project
Grand Hyatt San Antonio
San Antonio, TX
03.2025 - Current
- Created the beverage program for two newly renovated Moda Italian restaurant and Tejas lobby bar.
- flew out to San Antonio and Trained staff of expectations and how to meet standards for the beverage program.
Southwest Bistro Manager (Hotel Renovations)
Hyatt Regency Scottsdale Resort and Spa
Scottsdale, AZ
06.2023 - Current
- Overseeing a three-meal-period restaurant.
- Outlet scheduling and payroll with programs Kronos, Evention, and Oracle.
- Arranged amenities and in-room dining service for three meal periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
CSB General Manager - Beverage Director
Hyatt Regency Scottsdale Resort and Spa
Scottsdale, AZ
08.2022 - Current
- Oversaw the planning and execution of multi million dollar contracts, including the Kansas City Chiefs 2023 Superbowl receptions and after parties with an attendance of upwards of 3,500 guest, a property record.
- Arranged a NYE celebration party with live music, DJ, ice sculptures and bottle service. which exceeded pervious new years party sales by 16%. A hotel record
- Oversaw Center Stage Bar which accomplished record numbers in the hotel history of sales.
- Responsible for all beverage operations for the property including banquets that offered 70,000 sq. ft. of indoor and outdoor space alongside 493 rooms while managing a beverage cost of 17%
- Partnered with Rombauer, BV, Taittinger and Outerbound wineries for wine dinners seating 25 guest.
- Planned and oversaw the operations of Tipsy Grinch holiday bar 2022 for the month of december with Sales of $205,000
- Preserved excellent levels of internal and external customer service.
- Responsible for outlet scheduling and payroll with programs Kronos, Evention and Oracle.
- Worked closely with sales, chef and cooks to determine menu plans for special events or occasions.
- Organized and sold private events for Center Stage Bar.
- Design beverage menus for all six hotel outlets.
Assistant Beverage Director
Hyatt Regency Scottsdale Resort and Spa
Scottsdale, AZ
04.2021 - 09.2022
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Responsible of an inventory upwards of $500,000 worth of wine, spirits and beer thorough out the hotel.
- Organized and scheduled event orders for Center Stage Bar.
- Design menus and assisted with beverage program for hotel bars.
- Assisted on all beverage operations for the property including banquets.
- Oversaw inventory and ordered ingredients to restock bars.
F&B Supervisor
Hyatt Regency Scottsdale
Scottsdale, AZ
09.2021 - 03.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Kapaa High School
Kapaa, HI07.2014
Skills
- Kronos
- Birchstreet
- EMC
- Oracle
- Evention
- Opentable
Certification
Tequila Level 3 Sommelier -International Tequila Academy
Certified Bourbon Sommelier -The Council of Whisky Master
Introductory Wine Sommelier -Court of Master
Introductory Sake Sommelier - Sake Sommelier Association
Micros Property Champion 2025
Hyatt Ways of Working property Champion 2025
2021 Hyatt Rising Star award
Employee of the Month 2021
Heart Beat of Hyatt 2019
Hyatt Ladder Climber Program 2019
Food Manager Certification
Timeline
HYATT Corporate Project
Hyatt Corprate
03.2025 - Current
Hyatt Corporate Project
Grand Hyatt San Antonio
03.2025 - Current
GVL General Manager - Beverage Director
Grand Hyatt Scottsdale Resort
06.2024 - Current
Southwest Bistro Manager (Hotel Renovations)
Hyatt Regency Scottsdale Resort and Spa
06.2023 - Current
CSB General Manager - Beverage Director
Hyatt Regency Scottsdale Resort and Spa
08.2022 - Current
F&B Supervisor
Hyatt Regency Scottsdale
09.2021 - 03.2022
Assistant Beverage Director
Hyatt Regency Scottsdale Resort and Spa
04.2021 - 09.2022
High School Diploma -
Kapaa High School
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