Mark Wedeh
Summary
Results-oriented banking executive with over 12 years of supervisory experience in directing industry and branch leading teams. Highly acclaimed and accomplished with a history of promoting substantial growth and profitability for best-in-class brands. Empowers branches to excel within increasingly complex situations. Proven ability to drive increased sales, market share, and business growth by continually introducing individualized recommendations for products, services, and process enhancements. Leadership within managing staff, P&L, risk, and strategic marketing.
Overview
14
14
years of professional experience
Work History
Senior Banking Center Manager
Suncoast Credit Union
05.2023 - Current
- Managing branch staff and ensuring they are providing excellent customer service
- Achieving branch sales and service goals
- Maintaining branch operations and security
- Analyzing branch financial performance and developing action plans
- Monitoring compliance with laws, regulations, and organizational policies
- Developing and implementing strategies to increase customer satisfaction
- Creating a positive work environment
- Addressing members complaints and resolving disputes
- Developing and maintaining relationships with local business partners
Vice President Banking Center Manager III
Seacoast Bank
01.2021 - 05.2023
- Implement and monitor key program components, including performance to sales targets, strategic sales activities, on-spot coaching, and professional development for 2 branches
- Partner with C-level Executives and management to develop and implement the annual branch budgets and closely track variances monthly to optimize performance
- Coach and execute strategies to create a world class member experience through multi-disciplinary training to assure 5+ staff are equipped with the tools needed to succeed
- Utilize KPIs such as monthly scorecards to identify areas in branch performance, build COI network and develop business development opportunities, growing 24% in gross consumer deposits, 14% in gross business deposits, 16% in business loan portfolios, and 20% in consumer loan portfolios in 2020
- Develop quarterly Branch sprints and streamline the training approach to meet the needs of each individual team member, ensuring employees are well trained in their respective positions and achieving a 100% client satisfaction.
Vice President RMM III
Synovus Bank
01.2019 - 01.2021
- Partner with C-level executives and management staff to develop and implement the annual branch budgets and sales goals
- Coaches and executes strategies to create a world class member experience through multi-disciplinary trainings to assure all staff are equipped with the tools needed to succeed
- Utilizes KPIs such as monthly score cards and others to identify areas of growth for all staff so that constructive approaches could be utilized within coaching
- Complies with all laws and regulations including labor statues, the Bank Secrecy Act, the Patriot Act, the Office of Foreign Asset Control, and more
- Capitalized on opportunities for market share growth through the establishment of marketing initiatives including community outreach including quarterly Branch Sprints
- Maintained as a Synovus Bank top performer within 2020 throughout the duration of the COVID-19 pandemic through the utilization of strategic marketing strategies and an excellent customer experience which established satisfactory retention rates.
Vice President Financial Center Manager III
SunTrust Bank
01.2016 - 01.2019
- Directed all aspects of branch performance through the facilitation of consultative interactions with clients to identify strategic solutions to assist each customer within a differentiated customer experience
- Assured a streamlined on-boarding a development process with successful coaching to develop industry leading teams
- Developed and utilized a branded POS approach to achieve stretch sales goals
- Navigate a virtual world through the coaching of team members to enable confident engagements within technology-based interactions
- Delivered a seamless customer experience within an omni channel environment
- Awarded with company-wide award Gold Performance Excellent Award in 2017 and 2018
- Overhauled the POS customer experience and sales approach to a consultative experience that is customer focused which yielded company leading accounts.
Business Specialist - Banker II
Wells Fargo Bank
01.2012 - 01.2016
- Proactively targeting and pursuing prospective customers to utilize a deep knowledge of available bank products and services to meet the needs of each customer by opening new accounts, completing service requests, submitting credit applications, and others
- Executed a customer focused approach which yielded branch leading sales
- Awarded with company-wide award Top Sales in Small Business 2015 for exceptional small business results.
Sales Supervisor
Frontier Communication
01.2010 - 01.2012
- Point of contact for escalation as needed to solve complex customer challenges while supporting banking professionals in opening new accounts, making corrections, and upselling/upgrading services provided
- Awarded with company-wide award Frontier Communication: Top Sales Award 2012 due to exceptional individual and team performance.
Education
Bachelor of Science in Business Management -
Tishreen University
Skills
- Coaching/Mentoring
- Sales Prospecting
- Retail Banking
- Sales Process Management
- Relationship Management
- Customer Service
- Business Protocol Integration
- Closing
- Market Growth
- Business Administration
- Targeted marketing
- Critical Thinking
- Results-Driven
- Growth planning
Websites
Accomplishments
- Earned multi-organizational awards including Synovus 7 Stars Top 10 Branches Nationwide, SunTrust Gold Performance Excellent Award in 2017 and 2018,
- Wells Fargo Top Sales in Small Business award in 2015, and the Frontier Communication Top Sales Award in 2012.
- Excel at coaching struggling team members through a streamlined training approach which is differentiated to meet the needs to each individual. Many struggling members have grown to become branch and industry leading banking professionals.
Timeline
Senior Banking Center Manager
Suncoast Credit Union
05.2023 - Current
Vice President Banking Center Manager III
Seacoast Bank
01.2021 - 05.2023
Vice President RMM III
Synovus Bank
01.2019 - 01.2021
Vice President Financial Center Manager III
SunTrust Bank
01.2016 - 01.2019
Business Specialist - Banker II
Wells Fargo Bank
01.2012 - 01.2016
Sales Supervisor
Frontier Communication
01.2010 - 01.2012
Bachelor of Science in Business Management -
Tishreen University