Microsoft Suite
Mark Wheeler
Glen Carbon,IL
Summary
25 years’ experience as a creative, outspoken, leader, manager and counselor. Customer service to employee relations Military, civilian and school problem solving positions Maintained and contributed to human relations quality control, productivity improvement and cost reduction programs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Assistant Manager Trainee
National Rent to Own
01.2010 - 06.2010
- Training for Management position to fulfill role as a future store leader and Supervisor within the rental and retail industry in conjunction with corporate policies
- Perform management duties of the store location to include inventory, writing rental agreements, collecting payments, soliciting future clients along with maintaining current customer relations, ordering and receiving, inventory management, managing sales representatives and account managers and other managerial tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed opening and closing procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Inventory Supervisor
Suncoke Energy
12.2012 - Current
- Supervise shipping and receiving inventory for Operations and Maintenance
- Maintain Warehouse Inventory, update cycle counts for accountability
- Order, track and maintain long term rental program for plant
- Created database for Work Order Items in Kiting and staging, Utilize Maximo daily and have started training for Oracle
- Assist Maintenance Department with Safety and Environmental Documentation requirements including Account Payable Paperwork, daily scheduling, and follow up work program
- Enter and Maintain Maintenance action forms
- Previous Area Safety Representative
- Current OSHA 30hr card
- Operate equipment, Front end Loaders, Excavators, Skid Steers, Lull, Forklifts and other equipment as needed
- Confined Space Hole Watch certified, Respirator Fit Tested, and Coking Committee Representative
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Managed Maximo and Oracle inventory control software system to provide inventory level updates and reordering notices.
- Managed Maximo and Oracle inventory control software system to provide inventory level updates and reordering notices.
- Managed Oracle inventory control software system to provide inventory level updates and reordering notices.
- Supervised inventory control personnel to support correct goods management and achievement of performance goals.
- Supervised inventory control personnel to support correct goods management and achievement of performance goals.
- Trained new team members on proper and safe use of tools and equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored production levels and implemented measures to increase output.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Maintained accurate records of team attendance and documented disciplinary actions.
Financial Advisor/Collector
National Credit Management
07.2010 - 12.2012
- Perform independent management duties of collections files
- Performed customer service, collection activities and provide counseling to debtors
- Documented and organized history of files and progress
- Follow local and federal collecting laws including but not limited to the FDCPA
- Utilize computer systems software including but not limited to Microsoft system software, FACS software, ZOIPER phone systems and multiple dialer systems.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Helped clients make informed decisions about financial future.
- Presented financial plans and investment recommendations to clients.
- Educated clients on financial topics and best practices.
- Assisted clients with budgeting and cash flow management.
Team Leader
Target Corporation
07.2002 - 07.2005
- Supervised store employees, interacted with other team leaders in conjunction with executives and in conjunction with corporate guidelines
- Oversaw activities with all team members, inventory, and coordinated daily work assignments
- Established relationships with store guests and merchandise vendors
- Performed multiple aspects of public relations
- Acted as team leader for multiple store sections to include ordering, inventory management, setting of merchandise, maintaining areas and promoting products in seasonal departments.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
Assistant Manager
84 Lumber
07.2000 - 07.2002
- Acted in a management role fulfilling all of store needs to include inventory and inventory management, ordering stock and trend analysis for future purchases, scheduling deliveries and employees, public relations, and other supervisory roles
- Performed all management duties in conjunction with corporate headquarters, maintained documentation, fulfilled customer requests to include home building sales and materials projections, growth of inventory and available product line.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Engineering Technician
JWK International
07.1999 - 07.2000
- Performed multiple data entry and data analysis functions including, but not limited to, creation of a Component Life Aging Database in conjunction with Boeing and the Marine Corps with the T-56A project
- Primarily windows based.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Provided technical support for engineering projects to support accuracy and deadline management.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Performed work according to project schedules and high quality standards.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Implemented quality assurance procedures to minimize non-conformances.
- Conducted research and gathered data on engineering components and systems.
- Conferred with engineers and designers to investigate and solve failure issues.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
Data Analyst, System Administrator
United States Marine Corps
08.1995 - 07.1999
- Corporal - Maintenance Administration (Logs and Records, , expeditor
- Performed required duties as a Non Commissioned Officer with in the VMGR-252 Squadron
- Honorable discharge with multiple service awards and merits.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Education
MBA -
Southern Illinois University – Edwardsville
2025
Bachelor of Arts - Sociology
University of Missouri - St Louis
St Louis, MO05.2009
Skills
- Strong communication and relationship building skills
- Knowledgeable of Windows-based Office software and online research
- Maximo and Oracle Training
- Sales Activities
- Time Management
- Verbal and Written Communication
- Customer Relationship Management
- Supply Chain Management
- Invoice Reconciliation
- Issue and Conflict Resolution
- Managing Routines
- Maintenance and Repair Management
- Order Supplies
- Supplier Relations
- Communication
- Team Leadership
- Public Relations
- Managing Laborers
- Manage Inventory
Certification
- 30-hour General Industry Safety and Health (OSHA) Training - 2/3/22
Timeline
Inventory Supervisor
Suncoke Energy
12.2012 - Current
Financial Advisor/Collector
National Credit Management
07.2010 - 12.2012
Assistant Manager Trainee
National Rent to Own
01.2010 - 06.2010
Team Leader
Target Corporation
07.2002 - 07.2005
Assistant Manager
84 Lumber
07.2000 - 07.2002
Engineering Technician
JWK International
07.1999 - 07.2000
Data Analyst, System Administrator
United States Marine Corps
08.1995 - 07.1999
MBA -
Southern Illinois University – Edwardsville
Bachelor of Arts - Sociology
University of Missouri - St Louis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Deacon at Bluffview Baptist Church
Deacon responsible for the leadership of the church, the fulfillment of its purpose, the pastoral care of its members, and its day-to-day management and administration. Also fulfill Trustee duties, help manage and care for the facility and grounds and the organizational life of the congregation.
Affiliations
- Bluffview Baptist Church
- American Legion
- Harley Owners Group
- Barbershop Harmony Society
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureSoftware
Maximo
Oracle
Quote
So as to walk in a manner worthy of the Lord, fully pleasing to him: bearing fruit in every good work and increasing in the knowledge of God...
Colossians 1:10
Interests
Motorcycles
Home Maintenance and repairs
Travel
Family