Mark White

District Parts and Service Manager

Kia Motors

03.2006 - 12.2023

Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Developed strong relationships with vendors and suppliers, resulting in improved product support
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Mentored dealer management, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Resolved customer complaints in professional and timely manner.
Developed and maintained positive relationships with customers to build rapport and trust.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Coordinated with other departments to maintain streamlined and productive workflow.
Analyzed service reports to identify areas of improvement.
Implemented strategies to increase customer service satisfaction ratings.