Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark White

Chelsea

Summary

Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Overview

18
18
years of professional experience

Work History

CSR

Family Dollar
12.2024 - Current

Cashier unload truck ,stock , maintenance cleaning

Floor Supervisor

McDonald's
06.2007 - 10.2019

Cus

  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Trained new team members on proper and safe use of tools and equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Monitored progress of tasks to provide feedback for improvement.
  • Enforced team adherence to safety regulations and protocols.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Resolved conflicts between team members and addressed complaints or grievances.

Education

Highschool -

Catoosa Highschool
Catoosa, OK
2010

Skills

    Efficient in word

Languages

English
Full Professional

Timeline

CSR

Family Dollar
12.2024 - Current

Floor Supervisor

McDonald's
06.2007 - 10.2019

Highschool -

Catoosa Highschool
Mark White