Mark Wilkes

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Maintained effective team member communication.
• Greeted customers and directed to requested products.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

• Collaborated with clients to define project requirements and deliverables.
• Negotiated fees and contracts to reach mutually beneficial agreements with cl
• Built and repaired decks, fences and sheds to improve overall appearance of homes.
• Installed cabinets and shelving units in homes and offices to provide additional space and organization.
• Removed and repaired carpet and wood flooring.
• Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
• Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Executed tasks within time and budget constraints.

• Assisted in training new employees and implementing procedural changes.
• Assessed processes and production lines for proper setup per instructions and procedures.
• Maintained communication across key departments and senior leadership team.
• Monitored product quality to achieve superior quality reputation.
• Used computer systems to perform diagnostics on electronic and communications components.
• Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
• Followed daily production schedules for organized and on-time deliveries.
• Performed daily inspections and maintenance of equipment to manage wear and tear.
• Inspected finished products for quality and adherence to customer specifications.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed dispatching, routing, and tracking of company fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Completed daily logs for management review.
• Increased customer service success rates by quickly resolving issues.
• Performed wide-ranging administrative, customer service-related functions.
• Followed established procedures to enter and process data correctly.

• Worked with cleaning team to service hotels, offices, and other commercial buildings.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Adhered to professional house cleaning checklist.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.

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• Trained and assisted new kitchen staff members.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Operated and maintained grills, fryers and other cooking equipment.
• Cleaned food preparation equipment, work areas, and counters or tables.
• Trained new team members on kitchen operations and safety protocols.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
• Loaded and unloaded materials onto trucks and trailers.

• Monitored multiple Housing to track all residents and nonresidents
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Reported suspicious activities and persons to law enforcement.
• Checked and verified photo identification prior to granting facility access.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

• Warmly greeted patients and visitors and made each feel welcome.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Greeted customers and provided outstanding customer service.
• Assisted wait staff with timely food delivery and guest requests.
• Maintained speed of service for food orders while minimizing errors and complaints.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Performed Deli clerk duties, prepared and sold fresh Deli products to customers.
• Operated cash registers and floor stock