Summary
Overview
Work History
Education
Skills
Timeline
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Mark Williams

Fayetteville,GA

Summary

Proven Delivery Driver with a track record of enhancing customer satisfaction through exceptional service and timely deliveries, notably with United Beer Distributer. Skilled in GPS navigation and customer communication, I excel in safe driving and problem-solving, ensuring all deliveries meet stringent time frames and conditions. My dedication to efficiency and positive client relations has consistently improved service quality and loyalty.

Professional driver with strong commitment to punctual deliveries and customer satisfaction. Skilled in efficient route planning, vehicle maintenance, and safety protocols. Known for strong teamwork, adaptability, and reliability in fast-paced environments. Consistently delivers results through effective communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Food Delivery Driver

Papa Johns's
06.2019 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Delivery Driver

Gourmet Foods Inc
01.2018 - 08.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Delivery Driver

United Beer Distributer
01.2013 - 01.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

Education

No Degree -

Marion Military College
Marion, AL
08-1986

High School Diploma -

Avondale High School
Decatur, GA
06-1986

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Excellent communication
  • Safe driving
  • Dedicated team player
  • Food handling
  • Good driving record
  • Safe food handling
  • Flexible schedule
  • Customer communication
  • Valid Driver's license
  • GPS navigation
  • Decision-making
  • Clean driving record
  • Safety awareness
  • Excellent navigation
  • Vehicle maintenance
  • Delivery confirmations
  • Professional appearance
  • Motor vehicle operation
  • Delivery coordination
  • Heavy lifting
  • Order verification
  • Vehicle inspection
  • Dispatch interaction
  • Two-wheeler operation
  • DOT regulations compliance
  • Health code compliance
  • Dependable and reliable
  • Loading and unloading
  • Smartphone use
  • Efficient driving
  • Excellent sense of direction
  • Proper food temperatures
  • Multitasking Abilities
  • Client relations
  • Schedule management
  • Multitasking
  • Analytical thinking
  • Product distribution
  • Business management
  • Interpersonal communication
  • Team building

Timeline

Food Delivery Driver

Papa Johns's
06.2019 - Current

Delivery Driver

Gourmet Foods Inc
01.2018 - 08.2018

Delivery Driver

United Beer Distributer
01.2013 - 01.2018

No Degree -

Marion Military College

High School Diploma -

Avondale High School

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Mark Williams