Mark Williams

Retail Sales Third Key Holder

Against All Odds

09.2020 - Current

Increased sales revenue by consistently providing exceptional customer service and product knowledge.
Achieved store targets for customer satisfaction through attentive listening and effective problemsolving.
Trained new employees on company policies, procedures, and sales techniques, improving staff efficiency and productivity.
Adapted quickly to new products and technologies introduced into the retail environment, ensuring seamless integration into sales presentations and customer service interactions.
Assisted in visual merchandising to create appealing store layouts, resulting in enhanced shopping experiences.
Handled cash transactions accurately, maintaining a balanced register and minimizing discrepancies.
Conducted regular inventory checks to maintain optimal stocking levels based on seasonal trends.
Maintained a clean, organized store environment that met company standards while promoting a pleasant shopping experience for customers.
Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Trained and supervised new employees to apply best practices in customer service and store operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.