Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Williamson

Saint Charles

Summary

Results-oriented Auto Sales Manager and Funding Manager with over 15 years of experience in new and pre-owned vehicle sales. Skilled in strategically negotiating deals and transforming phone, lot, and e-commerce prospects into in-store sales to achieve sales targets. Proven leadership skills as a Sales Manager and Funding Manager that help team members achieve individual sales, enhance customer service, and drive business goals. Looking to take next career step in automotive sales and leadership with a respected dealership dedicated to delivering high-quality service and building relationships with customers.

Overview

15
15
years of professional experience

Work History

Sales Manager and Funding Manager

5 Star Auto Plaza
07.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Negotiated with Lenders to attain optimal level of profit.
  • Built explained, and signed all lender and financial documents for the dealership.
  • Trained and assisted Funding Managers to ensure compliance for both the dealership and the lender.

New and Pre-Owned Sales Associate

Napleton Nissan
02.2023 - 07.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

SALES AND E-COMMERCE ASSOCIATE

Bommarito Cadillac
06.2022 - Current
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
  • Qualify and follow up on warm walk in, phone, and internet leads regarding new and pre-owned vehicle availability, price, and options
  • Maintain contact with customers via email, phone calls, and regular updates on promotional offers

Used Car Salesman and Fresh Start Manager

Jim Butler Outlet
11.2021 - 08.2022
  • Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
  • Used consultative sales process to match customers with vehicles suiting their needs
  • Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
  • Instructed customers in our Fresh Start Program how to obtain a vehicle and rebuild their credit
  • Informed customers of associated dealer services and products such as extended warranties

Used Car Sales Associate

Elco Chevrolet and Cadillac
08.2018 - 11.2021
  • Followed up and responded to warm Internet leads, walk ins, and phone calls while also answering customer questions on vehicle availability, price, and options
  • Interviewed prospective customers to identify purchasing needs and articulate vehicles' value and benefits
  • Scheduled prospective customer appointments to direct sales traffic to dealership
  • Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation
  • Maintained currency on industry trends, new and pre-owned vehicle inventories, and individual vehicle features

New and Used Car Sales Associate

Lou Fusz Chevrolet
01.2018 - 08.2018
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
  • Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
  • Maintain contact with customers via email, phone calls, and regular updates on promotional offers

Used Car Sales Manager

Lou Fusz Subaru
02.2016 - 12.2017
  • Monitored performance of all sales person and hired new employees when required
  • Managed work on used vehicles in compliance to all Federal, State and local regulation
  • Determined potential buyers and ensured follow up by employees
  • Established and maintained daily logs for used vehicles
  • Handled vehicle inventory, analyzed market needs and prepared stocks of vehicles
  • Developed sales training meetings and prepared standards of product knowledge
  • Organized user car sales teams and updated sales persons daily on all new advertising campaigns and special sale offers

New and Used Car Sales Associate

Lou Fusz Chevrolet
02.2010 - 02.2016
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
  • Interviewed prospective customers to identify purchasing needs and articulate vehicles' value and benefits
  • Scheduled prospective customer appointments to direct sales traffic to dealership
  • Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation
  • Maintained currency on industry trends, new and pre-owned vehicle inventories, and individual vehicle features

Education

Associate of Arts - Psychology

Lindenwood University
Saint Charles, MO
01.2005

Skills

  • New and pre-owned auto sales
  • E-commerce
  • Customer service
  • Inventory management
  • Strategic negotiations
  • Industry trends
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Client relationship management
  • Sales strategy development

Timeline

Sales Manager and Funding Manager

5 Star Auto Plaza
07.2023 - Current

New and Pre-Owned Sales Associate

Napleton Nissan
02.2023 - 07.2023

SALES AND E-COMMERCE ASSOCIATE

Bommarito Cadillac
06.2022 - Current

Used Car Salesman and Fresh Start Manager

Jim Butler Outlet
11.2021 - 08.2022

Used Car Sales Associate

Elco Chevrolet and Cadillac
08.2018 - 11.2021

New and Used Car Sales Associate

Lou Fusz Chevrolet
01.2018 - 08.2018

Used Car Sales Manager

Lou Fusz Subaru
02.2016 - 12.2017

New and Used Car Sales Associate

Lou Fusz Chevrolet
02.2010 - 02.2016

Associate of Arts - Psychology

Lindenwood University
Mark Williamson