Mark Winkler
Rancho Palos Verdes,CA
Summary
Seeking a dynamic Program or Operations leadership role where I can leverage my enterprise-wide expertise, drive strategic initiatives, and deliver measurable impact.
A highly driven and results-focused IT leader with 30+ years of experience orchestrating complex IT projects, leading high-performing cross-functional teams, and consistently delivering exceptional outcomes. Adept at leadership, strategic planning, project management, and operational excellence, with a strong ability to solve problems through analytical thinking and meticulous attention to detail. Expertise spans Scrum and Agile methodologies, Six Sigma, and ITIL-based infrastructure management. A proven track record of driving business transformation, optimizing operations, increasing profitability, and successfully executing multi-million-dollar initiatives-on time and under budget-while maximizing ROI.
Overview
29
29
years of professional experience
Work History
Founder & CEO
Winkler & Associates, Inc.
01.1996 - 01.2025
- Responsible for managing multi-million-dollar budgets and projects, overseeing staffing, executive presentations, KPI tracking, and deliverable execution
- Proven ability to enhance cost efficiency, drive profitability, and deliver measurable value for clients
Consultant - General Manager, VP of Operations
Southern California Edison (SCE)
01.2020 - 01.2024
- Led a 26-member team managing IT operations for critical grid infrastructure, supporting 3,700+ servers and 72 active projects
- Consistently achieved 100% KPI adherence each quarter while driving significant operational efficiency improvements
Consultant - General Manager, VP of Operations
Chevron
01.2006 - 01.2020
- Oversaw hundreds of servers and databases across two data centers for the largest corporate refinery, implementing best practices for scalability and disaster recovery
- Optimized operations to enhance refining profits while maintaining 100% compliance with industry regulations
Consultant - General Manager, VP of Operations
Kaiser Permanente
01.2004 - 01.2006
- Led the deployment of an $8B system integrating patient, billing, and medical records, serving 112,000 users seamlessly
Consultant - General Manager, VP of Operations
Genentech, Inc
01.2003 - 01.2004
- Spearheaded the successful migration of 700+ servers and applications from four data centers in South San Francisco to a newly acquired facility in Redwood City
- Managed all aspects of the data center migration, including executive presentations, issue resolution, and risk mitigation
- Designed and implemented a proprietary real-time transaction system, ensuring secure and efficient handling of high-volume transactions
Chief Technology Officer
eLogic Corporation
01.2002 - 12.2002
- Directed daily operations of two data centers, overseeing projects to maintain peak performance, security, and reliability across all technical platforms
Partner & Chief Technology Officer
Catalyst Capital Partners
01.1999 - 01.2001
- Managed corporate technology and project management functions, including delivering presentations to management and customers, overseeing budget planning, staffing, and resolving issues related to venture capital acquisitions
Chief Technology Officer
Shopping.com
01.1997 - 01.1999
- Designed a scalable e-commerce platform for 2M+ products and 1,200 vendors, enabling automated order placement, real-time inventory management, and secure payment processing with integrated fraud detection
- This innovation contributed to a successful $220M acquisition by Compaq
Education
B.S. - Computer Science, Mathematics minor
University of California
Skills
- IT Leadership
- Program & Project Management
- IT Infrastructure & Data Center Design & Operations
- Business Continuity & Disaster Recovery
- Client Experience
- Customer Success
- Metrics-Driven
- Startup Experience
- Team Performance Monitoring
- Training Programs
- Team leadership
- Effective decision making
- Problem-solving
- Leadership and team building
- Team building and motivation
- IT infrastructure management
- Customer relationship building
- Strategic thinking
- Operational excellence
- Attention to detail
- Problem resolution
- Production scheduling
- IT management and delivery
- Strategic visioning
- Team leadership & development
- Team player
- Capacity planning
- Company processes and procedures
- Entrepreneurial and innovative
- Crisis management
- Client relationships
- Efficient multi-tasker
- Workforce planning
- Business process improvement
- Ethics and integrity
- Integrity and honesty
- Effective leader
- Data collection
- Innovation mindset
- Client engagement
- MS office
- Training and coaching
- Logistics management
- Supplier relations
- Client relationship management
- Contract negotiation
- Executive presence
- Analytical thinking
- Customer relations
- Facilities management
- DevOps implementation
- Organizational structuring
- Talent development
- Issue resolution
- Staff training
- Cross-functional team leadership
- General management and administration
- Workflow optimization
- Strategic planning
- Digital transformation
- Customer relationship management
- Scheduling
- Compliance oversight
- Partnership development
- Visionary leadership
- Mergers and acquisitions
- Project leadership
- Inventory control
- Office administration
- Data analysis
- Competitive analysis
- Inspirational leadership
- Staff supervision
- Operational management
- IT governance
- Vendor management
- Team engagement
- Sustainable business models
- Time management
- Employee scheduling
- Operational leadership
- System architecture
- Satisfaction tracking
- Start-up operations
- Organizational agility
- Work Planning and Prioritization
- Office management
- Technology integration
- Key client relationships
- Strategic vision
- Continuous improvement
- Administrative skills
- Data privacy compliance
- Negotiation
- Staff development
- Contractor oversight
- Collaboration and teamwork
- Project management
- Strategic partnerships
- Project implementation
- P&L management
- Procedure implementation
- Network security
- Creative and critical thinking
- Customer focus
- Quality assurance
- Program management
- IT risk management
- Establishing effective relationships
- Operations management
- Executive leadership
- Motivation
- Performance metrics analysis
- Business planning
- Operational efficiency
- Building trust and relationships
- Goal setting
- Best practices implementation
- Schedule management
- Growth planning
- Transformative leadership
- Processes and procedures
- Staff motivation
- Report preparation
- Judgement and decision making
- Risk management
- Operations analysis
- Corporate communications
- ITIL framework
- Revenue generation
- Expense reporting
- Software development
- Process improvements
- Change management
- Forecasting and reporting
- Deadline oriented
- Policy development
- Performance improvement
- Information security
- Process optimization
- Raising capital
- Timeline development
- Consistently meet goals
- Meeting assistance
- Software architecture
- Data analytics
- Facility management
- Performance evaluation and monitoring
- Portfolio management
- Cybersecurity expertise
- Turnaround management
- Expectation management
- Client representation
- Cloud-based environments
- Purchasing
- Corporate governance
- Problem-solving abilities
- Interpersonal skills
- Multitasking
- Edge computing
- Purchasing and planning
- Organizational skills
- Performance analysis
- Effective communication
- Task prioritization
- Quality management
- Self motivation
- Failure analysis
- Cost reductions
- Conflict resolution
- Team oversight
- Professionalism
Professional References
Available Upon Request
Timeline
Consultant - General Manager, VP of Operations
Southern California Edison (SCE)
01.2020 - 01.2024
Consultant - General Manager, VP of Operations
Chevron
01.2006 - 01.2020
Consultant - General Manager, VP of Operations
Kaiser Permanente
01.2004 - 01.2006
Consultant - General Manager, VP of Operations
Genentech, Inc
01.2003 - 01.2004
Chief Technology Officer
eLogic Corporation
01.2002 - 12.2002
Partner & Chief Technology Officer
Catalyst Capital Partners
01.1999 - 01.2001
Chief Technology Officer
Shopping.com
01.1997 - 01.1999
Founder & CEO
Winkler & Associates, Inc.
01.1996 - 01.2025
B.S. - Computer Science, Mathematics minor
University of California
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