Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Winning

Hampton,USA

Summary

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments and managing multiple tasks effectively. Recognized for a proactive approach to identifying and resolving issues, with a strong emphasis on optimizing processes to enhance team performance. Committed to fostering collaboration and driving results that align with organizational objectives. Proven track record of delivering high-quality outcomes under pressure, ensuring projects are completed on time and within scope.

Overview

7
7
years of professional experience

Work History

Logistics & Customer Service

Independent Contractor
10.2020 - Current
  • Delivered products efficiently in a fast-paced, time-sensitive environment, consistently meeting deadlines while maintaining a strong focus on customer satisfaction.
  • Maintained accurate order and delivery records, tracking progress and resolving real-time issues to ensure smooth, reliable service.
  • Communicated clearly with customers and support staff, adapting to evolving schedules and client needs with professionalism and empathy.
  • Managed multiple deliveries and route planning simultaneously, demonstrating strong organizational skills and attention to detail.
  • Handled unexpected challenges with a calm, solution-oriented mindset, ensuring a positive client experience even under pressure.
  • Utilized mobile technology to track deliveries, manage tasks, and stay updated on client needs, demonstrating adaptability and tech proficiency.

Specialist

Defense Commissary Agency
10.2020 - Current
  • Delivered exceptional, client-focused support by actively listening to customer needs, resolving issues efficiently, and fostering trust and satisfaction.
  • Maintained accurate documentation and organized records to support seamless coordination between departments and ensure clear, timely communication.
  • Managed order fulfillment and inventory processes with attention to detail and urgency, supporting team efficiency and timely delivery of services.
  • Collaborated cross-functionally to anticipate challenges, propose solutions, and maintain smooth operational workflows.
  • Thrived in a fast-paced environment, balancing multiple responsibilities while maintaining a positive, proactive, and solutions-oriented attitude.

Customer Service Specialist

Army & Air Force Exchange Service
08.2018 - 06.2019
  • Provided front-line support in a high-volume environment, assisting clients with a wide range of inquiries and ensuring a smooth, positive experience through clear communication and empathy.
  • Managed sensitive documentation with accuracy and attention to detail, ensuring compliance with program guidelines and supporting timely, organized processing.
  • Assisted in coordinating logistics and internal processes to improve operational efficiency and support cross-functional collaboration.
  • Maintained thorough records and facilitated consistent communication between departments to ensure timely updates and smooth workflows.
  • Demonstrated strong organizational skills, adaptability, and initiative in handling multiple tasks while maintaining a client-first mindset.

Education

Bachelor of Science - Management

University of Phoenix
Phoenix, Arizona
04.2025

Skills

  • Client relationship building
  • Deadline management
  • Document coordination
  • Willing to learn
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Task prioritization

Timeline

Logistics & Customer Service

Independent Contractor
10.2020 - Current

Specialist

Defense Commissary Agency
10.2020 - Current

Customer Service Specialist

Army & Air Force Exchange Service
08.2018 - 06.2019

Bachelor of Science - Management

University of Phoenix

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