Summary
Overview
Work History
Education
Skills
Timeline
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Mark Witt

Pittsburgh,PA

Summary


Knowledgeable IT Administrator with extensive expertise in IT support and system troubleshooting. Proven history of resolving complex technical issues and improving system performance. Demonstrated ability to optimize network efficiency and provide exceptional customer service.

Overview

21
21
years of professional experience

Work History

Senior IT Support Engineer

CivicScience
05.2022 - 11.2024
  • Responsible for maintaining the computer infrastructure
  • Work daily with Microsoft Azure, AWS, Google Workspace, Snowflake, Jira, SQL, Open VPN, 1Password, Hubspot, Salesforce, Manage Engine, Ubiquiti, Linux, Windows, and Mac OS
  • Support and maintain IT resources (computers, servers, networks, conferencing, printing, etc.) in company's physical offices
  • Monitor the health of the platform and be on-call to address issues with enterprise, employee, and platform technology
  • Drive global information technology projects and project deliverables

IT Administrator

EnergySolutions
10.2007 - 05.2022
  • Responsible for maintaining the computer network, servers, and phones
  • Microsoft Server 2003, 2008, 2012, 2016, 2019, Active Directory, Citrix, Acronis, group policy, login scripts, RSA tokens, SharePoint, license servers, Cisco phones
  • Reviewed and analyzed software and hardware needs, recommending changes and upgrades to provide efficient, effective, and timely service to users in the corporation
  • Assisted in defining future requirements and coordinated planning for installing system improvements on the basis of technological developments
  • Responsible for the installation of hardware and software in the most cost-effective manner and with the least impact to the corporation
  • Managed Citrix Secure Access Gateway and Citrix Server
  • Provided daily support for Microsoft SharePoint sites
  • Provided support for RSA and Duo two step authentication
  • Managed all engineering applications and license servers
  • Worked with Microsoft Azure AD on a daily basis

System Administrator

Cyberjaz
01.2007 - 10.2007
  • Responsible for clients' networks and servers in Pittsburgh and surrounding area
  • Traveled to customer's site and fix any IT related problems
  • Managed all servers, workstations, switches, and wiring
  • Maintained current backups using Symantec Backup Exec
  • Active Directory, Microsoft Exchange, Group Policy, login scripts, security

System Administrator

Intertech Security
04.2004 - 01.2007
  • Responsible for installing, configuring, and maintaining the network and computers
  • Installed and configured Microsoft 2003 Server and 2000 Server
  • Installed and configured various workstations for the Domain environment: Microsoft Windows XP Professional and Windows 2000 Professional
  • Managed Citrix Presentation Server for 100+ users
  • Maintained current backups of all servers using Veritas Backup software
  • Managed active directory, security, and login scripts
  • Used Auto Task to track IT issues
  • Documented all problems in a ticket with priority

Education

Associate in Specialized Technology Degree - Information Technology - Computer Network Systems

ITT Technical Institute
Pittsburgh, PA

Skills

  • Microsoft Server
  • Mac OS
  • Microsoft Windows
  • Group Policy
  • VMWare
  • Microsoft Office 365
  • RSA
  • Cisco
  • Microsoft Hyper V
  • DNS
  • Google Workspace
  • Microsoft Exchange
  • Active Directory
  • AWS
  • Microsoft SharePoint
  • Microsoft SQL Server

Timeline

Senior IT Support Engineer

CivicScience
05.2022 - 11.2024

IT Administrator

EnergySolutions
10.2007 - 05.2022

System Administrator

Cyberjaz
01.2007 - 10.2007

System Administrator

Intertech Security
04.2004 - 01.2007

Associate in Specialized Technology Degree - Information Technology - Computer Network Systems

ITT Technical Institute

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Mark Witt