Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARK WOELFLE

Denver,Colorado

Summary

Proficient Systems Engineer offering more than 3 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Network Support Engineer

Beyond IT
01.2024 - Current
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Connected to computer of client using remote link to install programs and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.

Install Engineer

VSoft Consulting
10.2023 - Current
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points
  • Implemented security measures to protect data from unauthorized access or destruction
  • CradlePoint device configuration Utilizing 5G LTE cellular backup Internet services
  • Antenna placement for Cellular Networks and troubleshooting of signal quality.

Technical Engineer

Greystone Technology
05.2022 - 10.2023
  • Configured hardware devices and software settings to optimize network performance
  • Responded promptly to user requests for assistance with any type of networking issue
  • Secured network access by installing firewalls, establishing login credentials and maintaining documentation to govern entry
  • Investigated and troubleshot complex network-related problems in a timely manner.

PC Technician

Trinware
03.2021 - 05.2022
  • Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment
  • Answered customer service calls and resolved issues quickly to return machines to operational status
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements
  • Performed computer system, software and peripheral installation, maintenance, troubleshooting, and repair to achieve nonstop availability
  • Maintained network and system performance thresholds based on MCSE certification, knowledge of up-to-date hardware concepts and familiarity with governmental regulations.

Welding Fabricator

Various
01.2000 - 01.2021

Education

NextGent
San Jose, CA
11.2020

Skills

  • Microsoft Identity and Access Management
  • Linux management and configuration
  • Cloud environments configuration and management
  • Virtual Machine configuration and management
  • Microsoft 365 Administration including Exchange environments
  • Network monitoring, configuration, and troubleshooting
  • Firewall configuration and management Fortinet, Sonicwall, Cisco
  • Router and switch configuration and management Cisco, Juniper, Aruba, Ubiquiti
  • VPN installation, configuration, and management
  • Server and Workstation hardware configuration and support
  • End user communication and support
  • System Troubleshooting
  • Routing Protocols
  • Wireless Protocols
  • Switching Protocols
  • Network Operations
  • Network Configuration
  • Hardware Installation
  • Technical Support
  • Equipment Configuration
  • Telecommunications Field Installations
  • Carrier Circuits
  • Telecommunications

Certification

  • Comptia A+
  • Comptia Network+
  • NextGent Fullstack Network Associate
  • NextGent Fullstack Network Professional

Timeline

Network Support Engineer

Beyond IT
01.2024 - Current

Install Engineer

VSoft Consulting
10.2023 - Current

Technical Engineer

Greystone Technology
05.2022 - 10.2023

PC Technician

Trinware
03.2021 - 05.2022

Welding Fabricator

Various
01.2000 - 01.2021

NextGent

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