Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gabriela Rojas

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Snr Service Advisor, Collision Repair Estimator

Crash Champions
02.2024 - Current
  • Assess vehicle damage and provide comprehensive written repair estimates.
  • Communicate with customer, insurance companies, and repair technicians.
  • Using industry-standard estimating software, Mitchell, CCC one to generate accurate estimates.
  • Quality QC process to Identify any potential concerns and recommend additional repairs to meet the customers needs.
  • Ensure compliance with company policies, industry regulations, and auto insurance standards.
  • Keep accurate records and documentations.
  • Making sure we to get competitive estimates and invoices.
  • Quality Attributes.
  • Excellent, Bilingual communication skills and clear customer service skills.
  • Extensive Knowledge of the automotive repair and collision industry.
  • Estimating software proficiency.
  • Attention to detail and analytical skills.
  • Ability to work proficiently with insurance companies and customers to deliver a high level of service.
  • Accurately tracking paperwork, estimates and invoices.
  • Bilingual English and Spanish.

Service Advisor, Collision Repair Estimator

Caliber Collision
12.2021 - 02.2024
  • Assess vehicle damage and provide comprehensive written repair estimates.
  • Communicate with customer, insurance companies, and repair technicians.
  • Using industry-standard estimating software, Mitchell, CCC one to generate accurate estimates.
  • Quality QC process to Identify any potential concerns and recommend additional repairs to meet the customers needs.
  • Ensure compliance with company policies, industry regulations, and auto insurance standards.
  • Keep accurate records and documentations.
  • Making sure we to get competitive estimates and invoices.
  • Quality Attributes.
  • Excellent, Bilingual communication skills and clear customer service skills.
  • Extensive Knowledge of the automotive repair and collision industry.
  • Estimating software proficiency.
  • Attention to detail and analytical skills.
  • Ability to work proficiently with insurance companies and customers to deliver a high level of service.
  • Accurately tracking paperwork, estimates and invoices.
  • Bilingual English and Spanish.

Parts Manager

Caliber Collision
05.2021 - 12.2021
  • Coordinated with suppliers to negotiate prices and ensure on time delivery and vehicle repair schedules were made on time.
  • Implemented inventory management systems to optimize stock levels and reduce cost.
  • Strong analytical and problem-solving skills.
  • Parts procurement and sourcing.
  • Cost control and reduction.

Office Manager

Caliber Collision
09.2018 - 05.2021
  • Managing day to day operations in a demanding environment.
  • Coordination vehicles scheduling.
  • Providing customer service and support.
  • Communications with employees, insurance companies and vendors.
  • Accurate Record-keeping and schedule organization.
  • Implementing company policies and procedures.
  • Ensuring compliance with industry regulations and standards.
  • Maintaining environmental compliance.
  • Managing workflow prioritizing tasks.
  • Quality Attributes:
  • Excellent in implementing efficient workflows and reducing costly mistakes and errors.
  • Ensuring excellent customer service and building strong relationships.
  • Effectively communicating with technicians and staff.
  • Team Building.

Senior Remarketing Specialist

IAA
06.2013 - 09.2018
  • Managed vehicle inventory and Sales, for franchise dealers, Government and fleet vehicles.
  • Provided vehicles inspections and accurate condition reports and valuations.
  • Ensured compliance with industry regulations and company policies.
  • Quality Attributes:
  • Vehicle inspection and appraisal.
  • Building Customer relationships and retention.
  • With the help of my team helped grow the business by over 60% year over year.
  • Strong communication and negotiation skills.

Education

Business Administration -

Florida National University
01.2004

Skills

  • Customer service
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Complaint resolution
  • Workflow management
  • Service scheduling
  • Customer relationship management
  • Quality control
  • Warranty claims process management
  • Quality inspection
  • Account management
  • Problem resolution

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved adding new insurance vendors by completing pilots with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

  • I-CAR
  • Proficient in Mitchel
  • CCC

Languages

English
Spanish

Timeline

Snr Service Advisor, Collision Repair Estimator

Crash Champions
02.2024 - Current

Service Advisor, Collision Repair Estimator

Caliber Collision
12.2021 - 02.2024

Parts Manager

Caliber Collision
05.2021 - 12.2021

Office Manager

Caliber Collision
09.2018 - 05.2021

Senior Remarketing Specialist

IAA
06.2013 - 09.2018

Business Administration -

Florida National University

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Gabriela Rojas