MARK YANG
San Mateo,CA
Summary
Highly skilled Sales Manager with extensive experience in the Transient and Airlines sectors. Proficient in analyzing
market trends, managing client relationships, and exceeding sales targets. Hold a degree in Hotel and Restaurant
Management, complementing my strong leadership and organizational abilities. Seeking a challenging managerial
role to utilize my expertise and drive further success.
Overview
12
12
years of professional experience
Work History
Sales Manager - Transient and Airlines
Hyatt Regency San Francisco Airport
01.2023 - Current
- Increased transient sales revenue by 20% through the development and execution of targeted marketing campaigns and the establishment of strong relationships with key clients.
- Facilitated successful contract negotiations with major airlines.
- Implemented a new customer relationship management system, resulting in improved tracking of customer interactions and increased efficiency in sales processes.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Flight Administrator
Dnata Catering
01.2022 - 12.2023
- Overseeing the preparation, loading, and distribution of inflight catering services.
- Building and maintaining strong relationships with airlines and other customers.
- Making timely decisions to ensure smooth operations.
- Effectively communicating with various stakeholders, including flight crews and ground staff.
Flight Attendant - Premium Cabin
Qatar Airways
10.2013 - 11.2021
- Provided exceptional customer service to premium cabin passengers, ensuring a comfortable and enjoyable flight experience.
- Responded quickly and efficiently to any in-flight emergencies or medical situations, ensuring the safety and well-being of all passengers.
- Collaborated with fellow crew members to maintain a clean and organized cabin environment, ensuring all amenities were well-stocked and readily available.
- Consistently exceeded sales targets by promoting and selling premium cabin amenities, such as food and beverage options, and duty-free products.
Technical Support Specialist
Siemens I.T. Solutions and Services Inc.
- Troubleshot and resolved over 100 technical issues per week for a variety of clients, resulting in a 95% customer satisfaction rating.
- Collaborated with product development teams to identify and resolve recurring issues, resulting in a 30% decrease in customer complaints.
- Managed a ticketing system and maintained a 90% resolution rate within established service level agreements.
Education
Bachelor's Degree - Hotel and Restaurant Management
St. Paul's University Q.C.
01.2010
Skills
Client acquisition, Revenue growth, Industry expertise, Competitive analysis, Teamwork and collaboration
Accomplishments
- Completed Air-side Safety Awareness Training to ensure safe and efficient airport operations
- Successfully completed the Safety Management System Course to enhance safety protocols and risk management practices
- Graduated from the Leadership & Premium Service Excellence Program to develop strong leadership skills and provide unparalleled customer service
- Attained the Wine and Spirit Education Trust Limited (WSET) Level 1 to expand knowledge and expertise in wine and spirits
- Completed the Responsible Service of Alcohol Training Course to ensure responsible serving practices in the hospitality industry
- Successfully completed the Dangerous Goods Category 11 Course to ensure compliance with hazardous materials regulations
- Completed the Airline Customer Service (IATA) Training Course to ensure exceptional customer service in the airline industry
- Graduated from the SEI Emotional and Cultural Intelligence Training Course to enhance interpersonal and communication skills
- Attained First Aid Certification to ensure prompt and effective emergency response.
Timeline
Sales Manager - Transient and Airlines
Hyatt Regency San Francisco Airport
01.2023 - Current
Flight Administrator
Dnata Catering
01.2022 - 12.2023
Flight Attendant - Premium Cabin
Qatar Airways
10.2013 - 11.2021
Technical Support Specialist
Siemens I.T. Solutions and Services Inc.
Bachelor's Degree - Hotel and Restaurant Management
St. Paul's University Q.C.
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