Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
BusinessAnalyst
Mark Yarian

Mark Yarian

Network Administrator
Coraopolis,PA

Summary

Experienced IT professional with a proven track record in managing complex projects, enhancing operational efficiency, and leading technical teams. Adept at leveraging a wide range of skills, including network planning, ERP customization, and web development, to drive continuous improvement and deliver effective solutions. Seeking a challenging role in a dynamic organization to utilize my expertise and innovative thinking.

Overview

26
26
years of professional experience

Work History

Quality Assurance Analyst

Tata Steel International Americas Inc
Warren, OH
03.2023 - Current
  • Communicated regularly with management to discuss quality trends.
  • Conducted internal audits to measure adherence to established QA standards.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Developed corrective and preventive action plans to resolve non-compliance issues.

Programmer Analyst

Tata Steel International Americas Inc
Warren, OH
03.2020 - Current
  • Wrote programs for AIX platform using C# and other programming languages.
  • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
  • Planned and coordinated complete new fiber optic network site wide
  • Planned and deployed Cisco 9500 series switch upgrade
  • AIX, UNIX for IBM Power Systems
  • Zebra printers and ZPL development
  • Ingres & MS SQL Server
  • Tackled development tasks based on system requirements and documented approaches.

IT ERP Administrator

Deist Industries
Hadley, PA
02.2019 - 03.2020
  • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Streamlined network operations, resulting in improved delivery times and higher level of customer service across 2 locations with more than 125 onsite users.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Integrated and coordinated new security procedures and measures, including Microsoft Advanced Threat Protection and Azure Security & Compliance to protect network.
  • Determined and alleviated hardware, software and network issues.
  • Managed employee access, including security roles and permissions.
  • Worked closely with end users to solve problems related to hardware and software.
  • Supported users in security card system functions.
  • Conducted in-depth network reviews and tightened up security policies to monitor access and prevent cyber threats.
  • Made recommendations to improve security procedures and systems.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Analyzed system risk to identify and implement appropriate security countermeasures.

Lead Developer

Infinite Synergy
Boardman, Ohio
02.2018 - 12.2019
  • Responsible for creating new servers and maintaining the Google Cloud Compute environment.
  • Created web pages, dashboards and web applications using WordPress, SQL, PHP and CSS.
  • Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • I also act as secondary support for all MSP clients.

Network Engineer

Micro Doctor IT
Warren, Ohio
09.2017 - 02.2018
  • Worked with a growing base of customers for their day to day IT needs including network infrastructure, workstations, servers and various other peripherals.
  • Maintained a high level of customer satisfaction in the form of problem resolution, system optimization techniques and general customer service.
  • I was also responsible for the planning, procurement and execution of multiple simultaneous projects.
  • Configured network equipment for installations, performed life cycle refreshes and performed post-installation testing for turnkey services.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Ensured that any changes to the network or its systems were carefully and properly documented for audit purposes.
  • Developed and maintained positive customer relationships resulting in increased account services and expansion.
  • Provided local and remote Tier 2 IT support for hardware and software to company personnel.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Isolated problem trends and ensured that troubleshooting efforts were completed for recurring problems until permanent solutions were found.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.

Director of Research and Development

Broadband Hospitality
Youngstown, Ohio
07.2015 - 09.2017
  • Was in charge of all software & process development in regards to maintaining the Marriott International Global Property Network Standards certification of which there are only 18 total worldwide.
  • Using a variety of technologies, created from scratch a full VMware virtual and clustered Linux servers that records and reports on 12 different categories of criteria of the Hospitality guest experience, help desk analytics tracking and also expanded the system to include non-Marriott related properties including Woodspring, Valueplace and Hilton properties.
  • Was also in charge of testing and researching new products along with developing ways to assist the help desk in supporting selected products.
  • Developed, prepared and monitored annual departmental budget.
  • Led all stages of research projects, including data collection, data quality, analysis, evaluation and dissemination.

Network Administrator

NLMK
Farrell, Pennsylvania
01.2015 - 07.2015
  • Document and implement various aspects of the VMware and Windows domain environment including troubleshooting, problem prediction and maintain a zero downtime for all aspects of the network.
  • Also configured and installed an array of ExtremeNetwork infrastructure network equipment.
  • Was also in charge of documenting and mapping out all cable and fiber runs throughout the mill.
  • Developed solutions by reviewing network policies and infrastructure to evaluate sub-optimal areas.
  • Handled all maintenance tasks to promote improved network availability.
  • Performed routine troubleshooting and network monitoring and ensured that all systems met federal regulations for security.
  • Installed and supported hardware and software, including desktops, servers and printers.

Assistant CTO

Broadband Hospitality
Youngstown, Ohio
09.2013 - 01.2015
  • Was hired to takeover, retool, restructure, and train current help desk employees and operations.
  • The primary focus was to improve client relationships, increase hospitality guest satisfaction scores and overall improve employee moral.
  • I was also tasked with repairing and redesigning the company's homebrew CMS database to increase productivity and decrease data inconsistencies.
  • Planned and executed updates for the companies GPNS solution.

IT Manager

Orlando Business Telephone Systems
Orlando, Florida
09.2006 - 09.2013
  • Started as Level One Helpdesk Support Specialist with approximately 210 hotels.
  • I worked my way up to managing the entire scope of the helpdesk which included 9 other Support Specialists and allowed me to restructure and streamline it's operations.
  • When I left the company, we were just over 1600 fully supported hotels including VoIP and DirectTV installations for most all properties.
  • Was in charge of creating and maintaining the company database as they were just using a basic Excel spreadsheet for help desk and guest interactions.
  • Worked in tangent with a 3rd party vendor for the planning, creating and maintaining our Global Property Network Standards compliance.
  • Our company was the second to be certified globally after several rigorous lab testing scenarios.
  • Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
  • Served as level-three support escalation point for 35-member distributed support staff.
  • Supported process optimization by streamlining department documentation.
  • Isolated problem trends and ensured that troubleshooting efforts were completed for recurring problems until permanent solutions were found.
  • Identified opportunities to upsell technical products and services, boosting revenues considerably to existing accounts.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.

Network Administrator

Sunset Lending Group
Hermitage, Pennsylvania
01.2000 - 12.2004
  • Worked with a startup mortgage branch office and stayed on as their Network Administrator.
  • I built a network infrastructure that supported 35 loan officers, several administrative staff and several remote sub-branches.
  • Developed a lead tracking routing program that interfaced with Calyx Winpoint mortgage origination software, company database and website that increased the closure rate by an average of 35%.
  • Resolved network issues through troubleshooting methods to ensure smooth system operations.
  • Worked closely with end users to solve problems related to hardware and software.
  • Ensured that all data was backed up each evening, which alleviated lost information following a malware incident.
  • Maintained strong working relationships with vendors and outside IT consultants.
  • Handled all maintenance tasks to promote improved network availability.
  • Determined issues that were causing performance problems and implemented troubleshooting methods to prevent system failure.
  • Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
  • Installed and supported hardware and software, including desktops, servers and printers.

Electric Motor Technician

Pennsylvania Electric Motor Systems
Farrell, Pennsylvania
01.1997 - 12.1999
  • Cleaned, refurbished and recoiled industrial electric motors; both AC and DC.
  • Motor sizes were anything between palm size to several tons.

Education

High School Diploma -

Hermitage High School
1994

Skills

  • Call center management
  • Network planning, design and installation
  • Structural cabling
  • End-user support
  • Staff development
  • Supervising technicians
  • Cisco proficiency
  • Netsuite ERP proficiency
  • Connectwise proficiency
  • Windows Server
  • Linux Server
  • WordPress proficiency
  • Web development
  • API development
  • Relational databases
  • SEO experience
  • PHP, HTML, CSS
  • Google Compute Platform
  • Google Analytics

Affiliations

Silver, Silver, Silver Gold Palm Eagle Scout

Accomplishments

Global Property Network Standards - Completed development of data server; participated in one initial compliance and standardization; for nationwide hospitality company

Timeline

Quality Assurance Analyst

Tata Steel International Americas Inc
03.2023 - Current

Programmer Analyst

Tata Steel International Americas Inc
03.2020 - Current

IT ERP Administrator

Deist Industries
02.2019 - 03.2020

Lead Developer

Infinite Synergy
02.2018 - 12.2019

Network Engineer

Micro Doctor IT
09.2017 - 02.2018

Director of Research and Development

Broadband Hospitality
07.2015 - 09.2017

Network Administrator

NLMK
01.2015 - 07.2015

Assistant CTO

Broadband Hospitality
09.2013 - 01.2015

IT Manager

Orlando Business Telephone Systems
09.2006 - 09.2013

Network Administrator

Sunset Lending Group
01.2000 - 12.2004

Electric Motor Technician

Pennsylvania Electric Motor Systems
01.1997 - 12.1999

High School Diploma -

Hermitage High School

Similar Profiles

CREATE PROFILE
Mark YarianNetwork Administrator