Summary
Overview
Work History
Education
Skills
Salary
References
Timeline
Generic

Mark Yesso

Pearlington,MS

Summary

Service-oriented Adjuster who evaluates damages to homes and automobiles to determine the proper indemnification. Skilled at applying creative approaches to solving complex problems. Analytical thinker who specializes in learning and developing innovative solutions to problems at hand. Organized and detail-oriented with a dedication to improving efficiency, productivity, and profitability through continuous process improvements. Precise estimator specializing in providing accurate and proficient estimates. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable with the willingness to learn.


Overview

12
12
years of professional experience

Work History

Independent Adjuster

Pilot Catastrophe Services Inc.
09.2019 - Current
  • Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
  • Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
  • Examined claims forms and other records to determine insurance coverage.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
  • Estimated quantifiable characteristics of building products.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
  • Prepared summaries of damage, payments and policy coverage.
  • Negotiated supplemental settlement agreements to resolve disputes.
  • Proficient with Xactware and Xactimate products.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Enhanced client satisfaction by conducting thorough and accurate home inspections.
  • Identified potential safety hazards for homeowners through diligent inspection of electrical systems, plumbing, and structural components.
  • Streamlined inspection processes by implementing time-saving techniques and tools.

Automotive Service Technician

Banner Chevrolet
07.2014 - 09.2019
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Operated specialized equipment such as MDI and Tech2 to test electronics and computer control systems.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Improved order processing efficiency by streamlining service parts inventory management.
  • Reduced delays in parts shipments, coordinating closely with logistics teams for prompt delivery.

Tool Rental Technician

Home Depot
01.2012 - 01.2013
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • Used POS system to compute and receive payments for rentals.
  • Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales 25%.
  • Inspected and tested tools to locate worn and damaged parts and malfunctions.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Improved tool performance by conducting regular maintenance and troubleshooting tasks.
  • Increased production efficiency by optimizing tool settings and parameters for various job requirements.
  • Reduced downtime with proactive identification and resolution of potential tool issues.
  • Managed inventory of tools, ensuring timely replacement or repair of damaged or worn equipment.

Education

No Degree - Business Administration

Pearl River Community College
Poplarville, MS
12.2025

High School Diploma -

Hancock High School
Kiln, MS
05.2011

Skills

  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, or watercraft
  • Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate on the basis of mechanical and electrical principles
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems
  • Proficient and precise with mathematical calculations
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
  • Advanced in Word processing software — Microsoft Word
  • Advanced in Video conferencing software — Zoom/Teams
  • Advanced in Spreadsheet software — Microsoft Excel
  • Advanced in Presentation software — Microsoft PowerPoint
  • Communication — Communicating with people from within and outside the organization, representing the organization to customers, the public, government, and other external sources
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others

Salary

Pilot Catastrophe Services Inc., Independent Adjuster - Hourly Salary: $49.50 working seven days a week with a 7am-7pm schedule.

Banner Chevrolet, Service Technician - Hourly Salary: $32.00 working Monday-Friday 6am-5pm and Saturday 8am-2pm.

The Home Depot, Tool Rental Technician - Hourly Salary: $12.00 working part time hours up to thirty two hours a week.


References

Sheila Jordan - (228)-671-9687

Jesse Hunt - (985)-774-8542

Kim Tucker - (504)-508-1701

Timeline

Independent Adjuster

Pilot Catastrophe Services Inc.
09.2019 - Current

Automotive Service Technician

Banner Chevrolet
07.2014 - 09.2019

Tool Rental Technician

Home Depot
01.2012 - 01.2013

No Degree - Business Administration

Pearl River Community College

High School Diploma -

Hancock High School

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Mark Yesso