Summary
Overview
Work History
Education
Skills
Timeline
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Mark Yockey

Flossmoor

Summary

Dynamic operations leader with extensive experience at Performance Radiator, driving operational efficiency and strategic planning. Proven track record in mentoring teams and implementing process improvements, enhancing productivity and reducing costs. Skilled in business management and fostering collaboration, with a strong focus on achieving organizational objectives and enhancing customer satisfaction.

Overview

33
33
years of professional experience

Work History

Director of Operations

Performance Radiator
03.2019 - Current
  • Assisted in developing operational workflows to enhance efficiency and streamline processes.
  • Learned safety protocols and procedures to maintain workplace compliance and promote employee well-being.
  • Supported team in implementing inventory management systems, ensuring accurate tracking of resources.
  • Provided administrative support for daily operations, ensuring smooth workflow and task completion.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.

Regional Manager

Performance Radiator
05.2004 - Current
  • Led regional teams to achieve operational excellence through strategic planning and performance management.
  • Implemented process improvements to enhance efficiency and reduce operational costs across multiple locations.
  • Developed training programs for staff, fostering professional growth and skill enhancement within the team.
  • Analyzed market trends to identify opportunities for business expansion and increased market share in the region.

District Manager

Performance Radiator
05.1997 - Current
  • Led district operations, ensuring compliance with company policies and procedures.
  • Developed and implemented strategic initiatives to enhance operational efficiency across multiple locations.
  • Mentored and trained managers in best practices for staff development and customer engagement.
  • Analyzed sales data to identify trends and drive performance improvements within the district.

Branch Manager

Performance Radiator
10.1994 - 04.1997
  • Led branch operations to optimize efficiency and enhance customer service standards.
  • Developed and implemented strategic business plans to achieve sales targets and revenue growth.
  • Established strong relationships with key clients, driving loyalty and repeat business initiatives.
  • Conducted regular performance evaluations, providing feedback to improve team dynamics and productivity.
  • Maintained friendly and professional customer interactions.

Salesperson

Performance Radiator
09.1992 - 09.1994
  • Developed strong customer relationships to drive product sales and enhance brand loyalty.
  • Educated customers on product features, benefits, and applications to facilitate informed purchasing decisions.
  • Analyzed sales data and customer feedback to refine approaches and improve overall sales performance.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.

Education

No Degree - History

Lewis And Clark State College
Lewiston, ID

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Operations management
  • Teamwork and collaboration

Timeline

Director of Operations

Performance Radiator
03.2019 - Current

Regional Manager

Performance Radiator
05.2004 - Current

District Manager

Performance Radiator
05.1997 - Current

Branch Manager

Performance Radiator
10.1994 - 04.1997

Salesperson

Performance Radiator
09.1992 - 09.1994

No Degree - History

Lewis And Clark State College

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Mark Yockey