Mark Young
Elmhurst,IL
Summary
Proven leader and efficient team player with extensive experience at Medspeed, enhancing customer satisfaction and streamlining service processes. Skilled in paint mixing and communication, adept at improving operational efficiency and quality assurance. Demonstrates exceptional attention to detail and leadership, significantly contributing to team success and customer retention.
Overview
11
11
years of professional experience
Work History
Painter/shipping/receiving
DTE
03.2020 - Current
- Prepped primed, and applied base coats to all types of surfaces using a variety of materials and equipment.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Operated and maintained paint pumps, equipment and paint guns.
- Maintained paint guns through regular cleaning with solvents.
- Loaded trucks using forklifts, pallet jacks and electric pallet jacks.
- Worked alongside co-workers to help process returns, help load and unload trucks fast and efficiently and managed and organized inventory.
- Used forklifts to load and unload trucks and to move inventory around.
Lead Logistic Service Representative
Medspeed
08.2016 - 03.2020
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restaurant Team Member
Portillos Restaurant
10.2013 - 08.2016
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
Associates Degree - General Studies
College of DuPage
Glen Ellyn, IL05.2016
High School Diploma -
York High School
Elmhurst, IL05.2014
Skills
- Color Matching
- Paint mixing
- Quality Assurance
- Paint Sprayer Operation
- Attention to Detail
- Time Management
- Team Player
- Primer Application
- Touch-up painting
- Inventory Control
- Safety awareness
- Computer literate
- Microsoft
- Forklift
- Communication
- Safety protocols
- Team player
- Leadership
Timeline
Painter/shipping/receiving
DTE
03.2020 - Current
Lead Logistic Service Representative
Medspeed
08.2016 - 03.2020
Restaurant Team Member
Portillos Restaurant
10.2013 - 08.2016
Associates Degree - General Studies
College of DuPage
High School Diploma -
York High School
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