Mark Young

• Expanded territory revenue from $3.5 million to $13.5 million within 2.5 years.
• Directed projects from inception through to successful closure.
• Evaluated plans, generated quotes, submitted bids with follow-ups.
• Work with customers through submittal approval and product procurement.
• Facilitated discussions on lead times and production schedules with clients to optimize job productivity and revenue.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Negotiated terms and contracts with clients to maintain profitable sales.
• Monitored competitor activities to maintain competitive advantage.
• Attended trade shows and conferences regularly to increase brand visibility.
• Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
• Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Achieved or exceeded company-defined sales quotas.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.

May, 2018: Assets and employees of Adkins Construction were acquired by Bedrock Sewer and Water. At Bedrock, I was allowed to take on new responsibility and grow into a self sufficient, two crew operation.

I was now fully responsible for my own projects from estimating all the way to billing and closeout. I developed an extremely loyal customer base and a reputation in the industry as being a resource for value engineering and project problem solving. My responsibility in the duties listed were individually held and absolute.

• Estimated, sold, and managed all projects for the residential division within Bedrock Sewer and Water
• Acquired all appropriate building permits, Right of Way permitting across wide variety of Counties and Municipalities.
• Communicated project schedules and installation plans/methods clearly and concisely with local municipalities.
• Collaborated with building inspection departments clearly. Developed strong reputation for honesty and integrity, expediting inspection approvals.
• Managed all Diggers Hotline tickets for all projects.
• Received estimates and issued PO's for subcontractors and material purchases.
• Managed job schedules in their entirety.
• Assisted in City of Milwaukee highly procedural permitting and plan review process for contracted projects within Milwaukee.
• Review upcoming projects early in development for value engineered solutions and possible project pitfalls.
• Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Negotiated terms, contract pricing and all other financial matters relating to contracted projects.
• Provided final billing, processed all contracts and change orders throughout project.
• Maintain high level of customer satisfaction and service with an honest and forthright approach.
• Sold high quality, service orientated product at a higher price and margin, while maintaining and building a dedicated customer base within a highly competitive market.
• Individually sold and managed approximately 200 various projects on a yearly basis, consistently over 6 years. Gross sales have consistently averaged approximately $1.75 million per year over 6 years.

May 2001: Adkins Construction, hired as entry level laborer. Quickly excelled and learned skills to quickly become an excellent pipe layer. Attended tech school classes, working towards Journeyman Plumber Restricted Service license. Continued to learn the industry inside and out, developing relationships industry wide.

• 2003: Journeyman Plumber Restricted Service license
• 2011: Signed as Journeyman Heavy equipment operator with Operating Engineers Local 139. Continuing to work on site, performing all orders of operation on site as needed. Performed all crew duties at high level.
• 2013: Promoted to Foreman. As Foreman, I oversaw the installation of hundreds of residential laterals and commercial site utility projects within all municipalities in southeastern Wisconsin. Developed close relationships with contractors, inspectors and public works departments. In this time I also was able to learn estimating and some project management duties though close interaction with the owner.
• 2015: Offered position as Project Manager/ Estimator. I worked closely with the owner, estimating and managing projects. Learned all aspects of project management and estimating. Obtained Master Plumber Restricted Service license. Sole management of projects was turned over to me with little oversight until the eventual sale of Adkins Construction to Bedrock Sewer and Water in May 2018.

August 1997: Was hired as a warehouse employee, transitioned to learning to drive trucks and obtained class A CDL. Learned sewer and water industry supply side fundamentals. Acquired vast product knowledge, useful in moving up in the industry. Developed core contacts, many still currently collaborating with today.