Mark Zeutzius

All operations of the flooring installation business.

• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Developed policies and procedures for the organization.
• Maintained relationships with existing clients by providing superior customer service.
• Mitigated business risks by working closely with staff members and assessing performance.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Led startup and creation of operational procedures and workflow planning.
• Monitored performance of personnel against goals set forth by the company.
• Managed sales presentations to promote product and brand benefits.
• Prepared staff work schedules and assigned team members to specific duties.
• Researched potential partners in order to expand services offered.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Executed performance reviews to encourage improved productivity for team members.
• Ensured compliance with applicable laws and regulations related to business operations.
• Implemented campaigns and promotions to help with developing goods and services.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Collaborated with other owners on joint ventures and shared resources.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Managed daily operations of business, including hiring and training staff.
• Oversaw budgeting and financial management.