Mark Ziegler
FOND DU LAC,WI
Summary
Customer-oriented Supervisor with 25 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Exceptional communication and interpersonal skills combined with a strong problem-solving ability to effectively resolve conflicts and challenges. Known for fostering a positive work environment that promotes collaboration and continuous improvement. A results-driven professional committed to delivering high-quality service and driving success in a leadership role. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
27
27
years of professional experience
Work History
Regional Support Center Supervisor
Charter Communications
FOND DU LAC, WI
04.2007 - Current
- Managed a team of customer support representatives in multiple to ensure consistent service delivery and exceed performance metrics
- Monitored key performance indicators and implemented strategies to meet and exceed service level goals and metrics
- Collaborated with cross-functional teams to identify and implement process improvements to streamline support center operations
- Oversaw the day-to-day operations of the regional support center, including scheduling, performance evaluations, and reporting
- Developed and implemented training programs to improve team performance and customer satisfaction
- Managed a team of 15 support center representatives to ensure efficient and effective resolution of customer inquiries and technical issues
- Coordinated with area technical Supervisors and Manager to ensure completion of jobs to ensure customer satisfaction
- Received several top Supervisor awards for teamwork and creating a post-training check-in for New hires.
- Developed incentive programs for top performing sales representatives.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Managed sales team of 18, setting performance goals and strategies for attaining objectives.
- Coached staff on strategies to enhance performance and improve customer relations.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Community Service Officer
Fond du Lac City Police Department
FOND DU LAC, WI
02.2022 - 03.2023
- Patrolled assigned areas in a vehicle to ensure public safety and security.
- Assisted with traffic control during special events, such as parades or sporting events.
- Responded to calls for service from the public regarding suspicious activity or disturbances.
- Provided information to citizens on local laws and regulations, as well as community resources available.
- Conducted investigations into criminal activities by collecting evidence, interviewing witnesses, and preparing detailed reports.
- Enforced parking regulations by issuing citations and towing vehicles when necessary.
- Utilized radio communication systems to report incidents and receive instructions from dispatch personnel.
- Attended training sessions related to police procedures, first aid and CPR certification, self-defense techniques.
- Developed positive relationships with members of the community through active outreach efforts.
President Board of Directors
Lincoln House
Fond du Lac, WI
07.2014 - 07.2021
- Facilitated productive dialogue between different factions within the Board of Directors when conflicts arise.
- Maintained up-to-date knowledge of relevant laws, regulations, trends and best practices related to nonprofit governance.
- Assisted in developing annual goals that aligned with the organization's vision statement.
- Presided over board meetings and ensured that all decisions were made in accordance with the organization's bylaws.
- Approved organizational policies, procedures, and budgets as recommended by the Board of Directors.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Signed and approved budgets for new funding and program initiatives.
Toys for Tots
11.2000 - 11.2004
- Assisted in depositing collection boxes and retrieved donations for the community
- Participated in handing out food items to the community to help families have a positive time together.
Fire Fighter
North Fond du Lac, WI
05.1997 - 05.2000
- Achieved Firefighter I
- Assisted in extinguishing several residential and business fires
- Conducted elementary schools training on fire safety
- Participated in monthly trainings to keep skills strong.
Education
High School Diploma -
LP Goodrich High School
Fond Du Lac, WI06-1996
Some College (No Degree) - Criminal Justice
Fox Valley Technical College
Appleton, WISkills
- Leadership
- Project Management
- Team Work And Collaboration
- Willingness To Learn
- Able To Adapt To Change Quickly
- Initiative
- Ethical and Integrity
- Conflict Resolution
- Recruitment and hiring
- Workplace Safety
- Schedule development
- Staff Management
- Employee Motivation
- Training and mentoring
- Policy Enforcement
Volunteer Experience
- President Board of Directors Lincoln House, 342 Forest Ave, Fond du Lac, WI, 54935, 07/01/14, 07/01/21, Oversaw daily activities and expenses to ensure running within budget, Facilitated board meetings and voting with other board members to ensure we are within expectations set forth by the state
- Fire Fighter, 16 Garfield St, North Fond du Lac, WI, 54937, 05/01/97, 05/01/00, Achieved Firefighter I, Assisted in extinguishing several residential and business fires, Conducted elementary schools training on fire safety, Participated in monthly trainings to keep skills strong
- Toys for Tots, 11/01/00, 11/01/04, Assisted in depositing collection boxes and retrieved donations for the community, Participated in handing out food items to the community to help families to have a positive time together
References
References available upon request.
Timeline
Community Service Officer
Fond du Lac City Police Department
02.2022 - 03.2023
President Board of Directors
Lincoln House
07.2014 - 07.2021
Regional Support Center Supervisor
Charter Communications
04.2007 - Current
Toys for Tots
11.2000 - 11.2004
Fire Fighter
05.1997 - 05.2000
High School Diploma -
LP Goodrich High School
Some College (No Degree) - Criminal Justice
Fox Valley Technical College