Mark A. Carlock
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Administrator (Coupa)
PagerDuty
06.2021 - Current
- Spearheaded global Coupa implementation, integrating pivotal modules (P2P, Coupa Pay, Analytics, SIM) for enhanced procurement and financial processes.
- Collaborated with cross-functional teams, including Procurement, Accounts Payable, Finance, and Treasury, in tandem with executive leadership, to identify operational gaps and drive system efficiency.
- Demonstrated adept troubleshooting skills to resolve errors and ERP system (NetSuite) integrations, ensuring seamless operations.
- Assumed responsibility for comprehensive Coupa backend configurations, including approval chains, SIM, forms, user management, supplier relationships, COA's, global settings, and integrations.
- Led Supplier Enablement initiatives encompassing punchouts, cXML invoicing, catalog management, onboarding, and CSP, boosting supplier collaboration and procurement efficiency.
- Conducted meticulous new release reviews, regression testing, and feature presentations for new Coupa releases to enhance business operations.
- Independently introduced Coupa Contract Management and Analytics Modules to optimize contract management and data-driven decision-making.
- Utilized Jira for feature request tracking and backlog management.
- Ensured strict compliance with all SOX control requirements for financial data integrity and security.
- Additionally manage Expensify and SimpleLegal.
Coupa Consultant
Archer Daniels Midland (Tata Consultancy Services)
07.2020 - 06.2021
- Provided technical support for 5,000 Coupa users, resolving integration and functional errors.
- Collaborated with various business units to optimize processes with Coupa workflows and integrations.
- Configured and maintained Coupa with approval chains, catalogues, and user setup.
- Enhanced Coupa through feature upgrades and automation.
Purchasing Manager (Coupa Administrator)
Mental Health Center of Denver
07.2012 - 06.2020
- Oversaw day-to-day procurement operations with up to $100 million annual spend.
- Managed Coupa spend management software and drove adoption, collaboration, and supplier enablement.
- Customized Coupa workflows to enhance business processes and provided training for end-users.
- Implemented cost-saving initiatives, saving $200k annually.
Purchasing Agent
Mental Health Center of Denver
12.2005 - 07.2012
- Managed financial administration, monitored inventory, and interacted with vendors and contractors.
- Implemented policies to reduce costs, identified procurement issues, and negotiated contracts.
- Developed improvement plans and targeted areas of service concern, resulting in significant savings.
Education
Bachelor of Arts - BA -Health And Sport Studies, Minor-Business Administration
University of Iowa
Iowa City, IA2004
Certification
- Coupa Platform Certified - 2018
- Contract Lifecycle Management Advanced - Coupa
- Coupa Pay Architect - Coupa
- Analytics - Coupa
- Expenses - Coupa
- Certified Advanced Procurement Professional (CAPP)
Timeline
Senior IT Administrator (Coupa)
PagerDuty
06.2021 - Current
Coupa Consultant
Archer Daniels Midland (Tata Consultancy Services)
07.2020 - 06.2021
Purchasing Manager (Coupa Administrator)
Mental Health Center of Denver
07.2012 - 06.2020
Purchasing Agent
Mental Health Center of Denver
12.2005 - 07.2012
Bachelor of Arts - BA -Health And Sport Studies, Minor-Business Administration
University of Iowa
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