Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Mark A Cruz

Camden,DE

Summary

Dynamic Operations Manager with a proven track record at C&S Wholesale, excelling in operational efficiency and strategic team guidance. Spearheaded process improvements that boosted productivity and enhanced customer satisfaction. Skilled in analytical problem-solving and employee performance evaluation, fostering a culture of accountability and continuous improvement.

Knowledgeable Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

8
8
years of professional experience

Work History

Operations Manager

C&S Wholesale
01.2022 - 06.2025
  • Supported daily operations by monitoring workflow efficiency and identifying areas for improvement.
  • Assisted in implementing safety protocols to ensure compliance with industry regulations.
  • Learned operation systems and software to streamline task management and reporting processes.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels.
  • Engaged in problem-solving discussions to address workflow challenges and enhance productivity.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Supervisor of Factory Operations

Burris Logistics
05.2020 - 01.2022
  • Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
  • Managed scheduling and resource allocation to optimize production timelines.
  • Trained and mentored new team members on operational procedures and best practices.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Managed staff hiring, training and supervision.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Order Picker

Burris Logistics
01.2017 - 01.2020
  • Operated pallet jacks and forklifts to efficiently transport goods within warehouse environment.
  • Selected and picked orders accurately, ensuring timely delivery to distribution centers.
  • Maintained inventory accuracy through regular cycle counts and stock audits.
  • Implemented safety protocols to minimize workplace accidents and ensure compliance with regulations.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

GED -

Polytech Adult Highschool
Dover, DE
06-1996

Skills

  • Analytical problem-solving

  • Strategic team guidance

  • Operational efficiency management

  • Service excellence

  • Operational management

  • Employee performance evaluation

  • Mediation expertise

  • Conducting performance evaluations

  • Profit and loss oversight

  • Effective problem-solving development

  • Strategic delegation skills

  • Quality control processes

  • Operational enhancements

  • Ongoing enhancement initiatives

  • Customer service

  • Operations management

  • Team leadership

  • Problem-solving

Timeline

Operations Manager

C&S Wholesale
01.2022 - 06.2025

Supervisor of Factory Operations

Burris Logistics
05.2020 - 01.2022

Order Picker

Burris Logistics
01.2017 - 01.2020

GED -

Polytech Adult Highschool

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Mark A Cruz