Mark A. Dee
Valley Glen,CA
Summary
Reliable customer service professional offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Cellar Specialist
Vino Vault LLC.
04.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed and managed relationships with key clients and partners to drive growth.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate - Produce Department
Erewhon Market
10.2021 - 09.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate - Meat and Seafood Department
Whole Food Market
10.2019 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Driver
Uber, Lyft
11.2019 - 02.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized liability by consistently following road rules when driving.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove safely in various weather and road conditions to avoid accidents.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Shipping Clerk/Administrative Assistant
Theatrical Concepts, inc.
10.2012 - 10.2017
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and purchase orders against contents received to verify accuracy.
Education
High School Diploma -
Westminster High School
Westminster, CASkills
- Customer Relations
- Logistics Coordination
- Expert problem-solving
- Interpersonal skills
- Decision making
- Organizational skills
- Adaptability
- Advanced communication
- Customer service
- Attention to detail
Additional Information
- Customer Focus - Attending to the needs and expectation of customers.
- Oral Communication – Engaging effectively in dialogue.
- Adaptability - Responding positively to change and modifying behavior as the situation requires.
- Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability.
- Teamwork - Collaborating with others to achieve shared goals.
- Decision Making - Choosing optimal courses of action in a timely manner.
Timeline
Cellar Specialist
Vino Vault LLC.
04.2023 - Current
Sales Associate - Produce Department
Erewhon Market
10.2021 - 09.2023
Driver
Uber, Lyft
11.2019 - 02.2021
Sales Associate - Meat and Seafood Department
Whole Food Market
10.2019 - 10.2021
Shipping Clerk/Administrative Assistant
Theatrical Concepts, inc.
10.2012 - 10.2017
High School Diploma -
Westminster High School
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