Mark Dolter
Cedar Rapids,Iowa
Summary
Team-oriented individual willing to work as a Business Analyst with 5 years of experience in the Life Insurance Industry. Skilled in data analysis, process improvement, and project management.
Overview
31
31
years of professional experience
Work History
Business Systems Analyst
TATA Consulting Services
03.2019 - Current
- Define configuration specifications and business analysis.
- Perform quality assurance on four major quarterly reports.
- Report on common sources of technical issues or questions and make recommendations.
- Propose new ways to improve customer service.
- Experience and/or training in business analysis, with full lifecycle experience on multiple projects, from business case to requirements gathering through functional specs and user acceptance testing from business case to requirements gathering through functional specs and user acceptance testing.
- Experience with analyzing and solving complex logical problems, working effectively in teams to achieve user objectives and ensure client satisfaction, and coordinating efforts of various departments and functions.
- Possesses excellent communication and negotiation skills.
- ServiceNow (1yr. experience) on gathering requirements.
Project Manager
ConDot Energy Management
02.2015 - 01.2019
- Increased company revenue more than 25% per year.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Consistently saved clients 70-80 percent on their lighting expenses.
Project Manager/Consultant
Brown Dog
02.2011 - 02.2015
- Locate hotels in need of being restructured because of ineffective management, deferred maintenance or in foreclosure.
- Organized purchasing of hotels.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Located and hired teams for hotel improvement plan.
- Procured financing for restructured hotels.
- Maintained social network with real life investors.
- Increased company revenue more than 15% per year.
Owner /Manager of Business Development
MSU Software Consultants
02.1997 - 02.2011
- Increased revenue from 60k to 4 million within three years from start-up.
- Negotiated all Client and Employee Contracts.
- Prepared accounting budget to maximize company's gross profit.
- Recruited and hired all staff.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed day-to-day business operations in United Sates and India.
Project Manager/Consultant
Computer Horizons Corporation, Rockwell Collins
02.1993 - 02.1997
- Project Objective to reduce stored inventory.
- Conducted meetings with project manager to stay focused on project intent, requirements and budget.
- Wrote business requirements for Inventory Control Process.
- Developed work plans to meet business priorities and deadlines.
- Directed onsite training for business users to maximize productivity.
- Reduced Inventory storage by 90%.
Education
Bachelor of Science - Computer Science
Clarke College
Dubuque, IA12.1981
Bachelor of Arts - Business Administration
University of Dubuque
Dubuque, IA12.1979
Skills
- Ability to Communicate effectively, verbally and written
- Proficient with Microsoft Office products, including Word, Excel, PowerPoint, SharePoint, and Outlook
- Over Twenty years of experience of Cobol Coding and Analysis
- ServiceNow Methodology, Agile, Scrum, Waterfall, Salesforce
- Commitment to quality and customer service
- Ability to identify and resolve problems through recommending and implementing creative solutions
- Over thirty years of experience in IT Industry
- Production Support
- Technology Implementation
- Personnel Training
Timeline
Business Systems Analyst
TATA Consulting Services
03.2019 - Current
Project Manager
ConDot Energy Management
02.2015 - 01.2019
Project Manager/Consultant
Brown Dog
02.2011 - 02.2015
Owner /Manager of Business Development
MSU Software Consultants
02.1997 - 02.2011
Project Manager/Consultant
Computer Horizons Corporation, Rockwell Collins
02.1993 - 02.1997
Bachelor of Science - Computer Science
Clarke College
Bachelor of Arts - Business Administration
University of Dubuque
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