Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mark Gordon

Jersey City,NJ

Summary

Dynamic professional with extensive experience in patient flow management and inventory control at City MD. Proven track record in enhancing operational efficiency and fostering strong customer relationships. Adept at staff performance management and medical supply ordering, ensuring a patient-centric environment that drives satisfaction and loyalty. Committed to achieving organizational goals through effective leadership.

Overview

25
25
years of professional experience

Work History

ASSISTANT SITE MANAGER

CITY MD
02.2023 - Current
  • Responsible for assisting in managing, overseeing and ensuring successful administrative, financial and operational aspects of City MD site
  • Supporting a patient- centric urgent care experience from welcome to the departure of the patient leaving the facility.
  • Fostering and inviting and hospitable environment where the patient feels appreciated and well cared for.
  • Aiding in an experience where the patient will want to come back and refer family and friends to City MD.
  • Assisting site managers with directing the patient flow, inventory and following up on labs.
  • Managing the performance of the front desk operations, understanding at all times how many patients have visited the site, whether there are any delays in the registration process and follow up needs to be conducted after a patient is discharged.
  • Assisting the site manager in preparing the schedule for non-providers.
  • Ordering all medical supplies, medications, vaccinations and office supplies for the site.
  • Opening and closing the site as required, 13-hour shifts.
  • Assisting the site manager in administrative and operational responsibilities, provide coverage when the site manager is not on premises.
  • Building strong positive communication with Physicians and works as a team to enhance the success of the practice.
  • Ensuring staff always maintains professionalism, coaching, managing and developing the staff when the site manager is not present.
  • Managing the PCRs from interviewing, performance, promotion.
  • Maintaining patient confidentiality in accordance with policy and procedures as well as HIPAA requirements.
  • Interacting with patients and families at discharge in a courteous and respectful manner, resolving disputes and reviewing patient satisfaction cards.

WAREHOUSE SUPERVISOR

BERGEN LOGISTICS
05.2022 - 12.2022
  • Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
  • Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
  • Secures warehouse by turning alarms on, testing systems.
  • Keeps equipment operating by enforcing operating instructions; and reporting all issues to senior leadership immediately to avoid operational delays.
  • Accomplishes warehouse and organization mission by putting their team in a position to best achieve UPH to meet SLA expectations.

DEPARTMENT MANAGER

ZARA
02.2020 - 05.2022
  • Organize and distribute the work of the staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the store manager.
  • Responsible for opening and closing routines and processing new merchandise.
  • Daily cash office routines, open and close registers, prepare daily deposits.
  • Manage, recruit, develop and provide succession planning for the staff in the store in partnership with the store manager.
  • Manages people: recruitment, absenteeism, feedback, conflict resolution, motivation.
  • Has daily effective communication with the sales team and the product manager.
  • Oversees following up on the training plan for new hires and manages team development, store succession planning and performance.
  • Makes sure that Visual Merchandising reflects current trends and enhances bestsellers.
  • Is completely Customer Experience focused, ensuring that the team is trained to always maintain a high standard in Customer Service.
  • Performs the rest of the store manager's functions in their absence.

SUPPLY CHAIN MANAGER

MACY’S
10.2019 - 01.2020
  • Responsible for the management of distribution department and all that it entails.
  • Ensuring we meet or exceed our goals and targets, coach and counsel direct reports.
  • Responsible for generating reports to management.
  • Responsible for ensuring that departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
  • Ability to perform presentations to the retail division and Sr. management when needed.
  • Continually analyze work processes to identify optimization opportunities and implement process improvements.
  • Develop and maintain a work culture that is successful and committed to superior customer service.
  • Develop and maintain procedures and metrics that assure customer service satisfaction levels are attained.
  • Responsible for management of all aspects of inventory control.
  • Responsible for driving and managing the change associated with organizational growth.
  • Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
  • Responsible for the development of training programs and ensures staff understanding of programs.
  • Provides a safe work environment for staff. Develops and enforces Safe / Smart work practices. Ensures compliance with Macy’s safety program.

DEPARTMENT MANAGER

H&M
05.2014 - 11.2018
  • Organized and distributed the work of the staff, set priorities and kept an overview of the tasks to be accomplished in accordance with the store manager.
  • Managed, recruited, developed and provided succession planning for the staff in the store in partnership with the store manager.
  • Ensured garment presentation, garment level and visual standards within the department were presented according to H&M expectations.
  • Ensured team had knowledge on all products, campaigns, promotions, display guidelines and merchandise information.
  • Worked with sales and cost plans, budget and other available tools to make business decisions to ensure maximum profitability.
  • Ensured store operations and best practices are followed in my department and throughout the store.
  • Always maintained high quality customer service, making sure that the customer had the best shopping experience using the 5 basic demands.
  • Maintained great interpersonal skills with staff, motivating, straight forward and always positive.

DEPARTMENT SUPERVISOR

H&M
09.2013 - 05.2014
  • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Representing yourself and the H&M brand positively during customer interactions.
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
  • Ensure all admin routines for both people and operations are handled in a correct way.
  • Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
  • Retain and share your knowledge and skills with the Store team.
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team.
  • Give & receive feedback with your colleagues to learn, develop & support each other.
  • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
  • Secure a clean and tidy sales floor and back of house including stockroom areas.
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care.
  • Secure good stock levels and provide input on allocation to Area team.
  • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.).
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc.).
  • Responsible for opening & closing of store daily.

VISUAL MERCHANDISER

H&M
12.2005 - 10.2013
  • Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct).
  • Representing yourself and the H&M Brand positively during customer interactions (Direct).
  • Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
  • Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
  • Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams.
  • Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team.
  • Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.
  • Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team.
  • Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
  • Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store.
  • Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception.
  • Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
  • Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement.
  • Develop and coach talents and provide onboarding training to new colleagues.
  • Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues.
  • Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
  • Support Sales Market and Area teams with expansion (store projects) needs.
  • Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines.
  • Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure you create clear trends and stories according to inspiration from the visual & commercial guidelines.
  • Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience.
  • Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement.
  • Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.
  • In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store.
  • Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.
  • In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout.
  • Ensure your store has enough quantities of sale and other activity including POS material according to local routine.

SALES ADVISOR

H&M
06.2000 - 11.2005
  • Delivered excellent customer service and greeted customers upon arrival.
  • Maintained sales floor appearance by ensuring that product presentation area was clean and organized.
  • Assisted customers with questions and directed them to merchandise.
  • Maximized sales through commerciality focus and action to obtain highest profitability.

Education

Associate’s degree - liberal arts

Berkeley College NYC Midtown Campus
NYC
01.2005

Skills

  • Patient flow management
  • Inventory control
  • Schedule coordination
  • Medical supply ordering
  • Staff performance management
  • Customer relationship management

Accomplishments

  • Visual Merchandiser for 8 Flagship Grand openings: Boston, Chicago, Minnesota, Florida, Las Vegas, California, Canada.
  • Set up High Fashion Guest Designer Campaigns H&M: Victor & Rolf, Roberto Cavalli, Commes Des Garcon, Versace, Stella McCartney, David Beckham, Maison Martin Margiela and Isabel Marant.

References

Available upon request

Timeline

ASSISTANT SITE MANAGER

CITY MD
02.2023 - Current

WAREHOUSE SUPERVISOR

BERGEN LOGISTICS
05.2022 - 12.2022

DEPARTMENT MANAGER

ZARA
02.2020 - 05.2022

SUPPLY CHAIN MANAGER

MACY’S
10.2019 - 01.2020

DEPARTMENT MANAGER

H&M
05.2014 - 11.2018

DEPARTMENT SUPERVISOR

H&M
09.2013 - 05.2014

VISUAL MERCHANDISER

H&M
12.2005 - 10.2013

SALES ADVISOR

H&M
06.2000 - 11.2005

Associate’s degree - liberal arts

Berkeley College NYC Midtown Campus

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