Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Mark A. Kennedy, MBA, SHRM-CP

Philadelphia,PA

Summary

Human Resources Administrator offering years of progressive success in HR roles. A strong foundation of utilizing excellent communication and forward-thinking intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth

Overview

9
9
years of professional experience
1
1
Certification

Work History

Vice President, Human

SERV Behavioral Health System, Inc
Ewing, NJ
07.2021 - Current
  • Support management team regarding employee issues that affect individual performance, consumer care, or program effectiveness
  • Created Employee Mentoring Program
  • Developed Diversity, Equity, and Inclusion strategies to promote cultural and environmental change
  • Ensure employee relations matters are handled competently and sensitively
  • Work with supervisors to manage conflict resolution and address employee grievances
  • Lead or assist with workplace investigations
  • Develop employee-oriented company culture that emphasizes quality care, continuous improvement, and a shared mission
  • Build relationships at all levels of the organization to identify new opportunities and approaches
  • Develop strategies to enhance and improve the candidate experience and create a talent acquisition strategy that attracts and retains applicants
  • Support and coach hiring managers on best practices for screening and interviewing candidates
  • Facilitate effective performance management
  • Provide general oversight and support to outsourced HR Administrative Services provider; serves as a liaison between outsourced HR administrative services provider and senior management
  • Create analyzes and reports HR metrics; identifies areas of concern and opportunities for improvement; analyzes turnover data to identify root causes
  • Continually assess the competitiveness of all human capital practices to ensure positioning as an employer of choice
  • Assist and implement the development and marketing team with sharing the SERV story to inform and inspire current and future team members
  • Serves as Chair of the Wellness Committee; leads wellness initiatives and seeks ways to meet employees’ needs
  • Develop and implement a hiring strategy and process for all levels of staff; oversee onboarding and ensure a pleasant candidate experience
  • Drive talent acquisition strategy and supervise recruitment team
  • May conduct executive recruiting as appropriate for high-level positions
  • Build, implementation and maintenance of Applicant Tracking System, including updates, modifications, and training of staff
  • Develop tracking process and manage and maintain compliance to all state maintenance dates and requirements
  • Assist the CLO and outside counsel with the defense of employee claims, charges, grievances, and litigation;
  • Maintains knowledge of laws, regulations, and best practices in employment, human resources, and talent management
  • Provides guidance and leadership to the human resources department; assists with resolving human resource, compensation, and benefits questions, concerns, and issues

Director of Talent Acquisition

Serv Behavioral Health System
02.2018 - 07.2021
  • As part of the Leadership team responsible for business transformation by improving Recruiting Process Flow
  • Developed recruiting strategies in a high volume environment
  • Created a Virtual Recruiting plan to leverage technology, attract, assess, select and hire candidates for vacant positions during Covid-19 pandemic
  • Utilized job boards, career websites, career fairs, mobile recruiting, online assessments, and social recruiting
  • Evaluated existing iCIMS system and made recommendations for implementation to an ATS aligned with the recruiting process, resulting in improvements in the overall process flow from candidate identification through on-boarding to more seamless integration into the payroll system
  • Identified and implemented a partnership with Sterling Acquisition System, a background screening company, resulting in virtually eliminating employee interaction and a more efficient electronic process
  • Recruiting candidates ranging from Direct Support Professionals to the C-Level Suite.

Recruiting Manager

Kaleidoscope, A Delta T
Bryn Mawr, PA
08.2017 - 02.2018
  • Responsible for a team of 9 recruiters and support staff
  • Recruit, interviewed, hired, and trained new staff
  • Oversaw daily operations of a recruiting team responsible for attracting
  • Educational Therapists, Substitute Teachers, and Paraprofessionals
  • Provided timely performance evaluations
  • Tracked and reported KPI
  • Prepared reports and communication for senior management and clients

Operations Manager, HR

Precision, A Delta T
Bryn Mawr, PA
11.2015 - 08.2017
  • Prepared reports and communication for senior management and clients
  • Responsible for recruiting Educational Therapist, Substitute Teachers, and
  • Paraprofessionals
  • Initiated operations improvements to improve overall recruiting and staffing needs
  • Effective Team Management Skills
  • Responsible for a team of 6 recruiters, 3 Staffing Coordinators, and 2 Staffing
  • Coordinator Assistants
  • Hired, trained, coached, and mentored staff to ensure smooth adoption of the new program
  • 41% increase in scheduled hours 2016 vs 2017
  • Organized and attended Career Fairs and Employment Open Houses

Operations and Marketing Manager

Advanced Urgent Care
Willow Grove, PA
08.2014 - 10.2015
  • Managed Marketing and Daily Operations of 6 locations throughout Pennsylvania with 75+ workers
  • Established inventory cost reduction through renegotiating vendor contracts
  • Responsible for recruiting and hiring Physicians, Physician Assistants, and
  • Medical Assistance
  • Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
  • Led the planning and achievement of goals and objectives consistent with the agency's mission and philosophy
  • Represented and interpreted the agency's functions and services to other institutions, the public, and other
  • Organizations
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitating a proactive work environment.

Director of Admissions

Test Prep
Philadelphia, PA
01.2013 - 01.2014
  • Recruited students by phone, email in response to inquiries for LPN to RN and RN to BSN bridge program
  • Met and exceeded new enrollment goals
  • Built relationships with nursing homes and select schools, with nursing programs, to establish long- term business growth
  • Prospected and conducted face-to-face and virtual presentations to potential nursing students across the country.

Education

Bachelor of Science -

College of St Joseph
Rutland, VT

MBA -

The University of Scranton

Certificate in Human Resource Management - undefined

Cornell University

Certificate in Diversity, Equity and Inclusion -

Villanova University

Skills

  • Workforce Improvements
  • Cross-Functional Collaboration
  • Policy Improvement Recommendations
  • Hiring Trends and Analysis
  • Employment Data Tracking
  • Performance Management Systems
  • Retention Program Development
  • Recruitment Strategies
  • HR Support
  • Employment Recordkeeping
  • Offer Negotiations
  • Recruitment Management
  • Employee Relations Oversight
  • Company Leadership
  • MS Office
  • Decision-Making
  • Teambuilding
  • Flexible and Adaptable
  • Written Communication
  • Cultural Awareness
  • Excellent Communication

Certification

SHRM Certified Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes

Timeline

Vice President, Human

SERV Behavioral Health System, Inc
07.2021 - Current

Director of Talent Acquisition

Serv Behavioral Health System
02.2018 - 07.2021

Recruiting Manager

Kaleidoscope, A Delta T
08.2017 - 02.2018

Operations Manager, HR

Precision, A Delta T
11.2015 - 08.2017

Operations and Marketing Manager

Advanced Urgent Care
08.2014 - 10.2015

Director of Admissions

Test Prep
01.2013 - 01.2014

Bachelor of Science -

College of St Joseph

MBA -

The University of Scranton

Certificate in Human Resource Management - undefined

Cornell University

Certificate in Diversity, Equity and Inclusion -

Villanova University

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Mark A. Kennedy, MBA, SHRM-CP