Summary
Overview
Work History
Education
Skills
Skills
Languages
Work Availability
Timeline
BusinessDevelopmentManager

Mark Navarro Sr

Mesa,AZ

Summary

Results-driven professional with a strong background in teamwork, problem-solving, and time management seeking a full-time role to utilize interpersonal skills and problem-solving expertise. Committed to making meaningful contributions and driving success in any professional setting. Possesses proven adaptability to new environments and excels in communication and teamwork. Enthusiastic about contributing to team success and further developing professional skills. Demonstrates a positive attitude, dedication to continuous learning, and unwavering commitment to excel in all endeavors.

Overview

20
20
years of professional experience

Work History

Customer Service Advocate

O'Reilly's Auto Parts
01.2025 - 03.2025
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed opening and closing functions to meet operational needs.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Advocate

Grease Monkey
07.2024 - 11.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Completed opening and closing functions to meet operational needs.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Jiffy Lube Oil Change Center
02.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Work sabbatical

03.2023 - 02.2024
Paused career to care for my mother who became very ill due to Chronic myelomonocytic leukemia (CMML) which is cancer of the blood.

Lube Tech/ Asst. Manager

JACKSONS CAR WASH
03.2021 - 03.2023
  • Kept shop areas neat, clean, and free of safety hazards
  • Greeted customers and answered questions about oil changes and other services
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.

Education

High School Diploma -

Mesa High School
05-2004

Skills

  • Critical thinking for problem-solving
  • Payment reconciliation
  • Logistics management
  • Transaction processing proficiency
  • Effective customer complaint resolution
  • Revenue collection management
  • Effective communication
  • Innovative problem solving
  • Positive energy
  • Customer engagement
  • Strategic time allocation
  • Adaptability in dynamic environments
  • Collaborative decision-making
  • Effective verbal communication
  • Engaged listening ability
  • Problem-solving skills

Skills

Languages

English
Native or Bilingual
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Advocate

O'Reilly's Auto Parts
01.2025 - 03.2025

Customer Service Advocate

Grease Monkey
07.2024 - 11.2024

Customer Service Representative

Jiffy Lube Oil Change Center
02.2024 - 06.2024

Work sabbatical

03.2023 - 02.2024

Lube Tech/ Asst. Manager

JACKSONS CAR WASH
03.2021 - 03.2023

High School Diploma -

Mesa High School

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Mark Navarro Sr