Mark A. Navarro, Sr
Lube tech
Mesa,Arizona
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Lube Tech/ Asst. Manager
Jacksons Car Wash
03.2021 - 03.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Head of Lube Sales
Cobblestone Auto Spa
10.2016 - 12.2019
- Resolved escalated customer issues to drive client retention
- Maintained customer loyalty through strong interpersonal skills and conflict resolution techniques.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Lube Shop Mgr
Classic Car Spa
02.2010 - 02.2014
- Inspected vehicles for issues that may affect vehicle performance
- Handled vehicle maintenance such as tire rotations, oil changes and assessments.
Wash Assistant Lube Shop Mgr
Circle Auto
07.2008 - 12.2009
- Greeted and welcomed every customer with a smile
- Consulted with upset customers to determine best methods to resolve services.
Education
General Course of Study -
Mesa High School
2004
Skills
- Hiring and Training
- Strategic Planning
- Project Management
- Managing Multiple Priorities
- Social Perceptiveness
- Employee Coaching and Mentoring
- Overseeing Employees
- Customer Relations
- Payroll Preparation
- Cost Control
- Training
- Negotiation and Conflict Resolution
Timeline
Lube Tech/ Asst. Manager
Jacksons Car Wash
03.2021 - 03.2023
Head of Lube Sales
Cobblestone Auto Spa
10.2016 - 12.2019
Lube Shop Mgr
Classic Car Spa
02.2010 - 02.2014
Wash Assistant Lube Shop Mgr
Circle Auto
07.2008 - 12.2009
General Course of Study -
Mesa High School