Marka Peterson
Austin,TX
Summary
Adept Senior Legal Assistant with a proven track record at Gary A. Calabrese Law Firm, excelling in legal drafting and litigation support. Demonstrated expertise in navigating corporate law and civil litigation, with a knack for precise document management and efficient project execution, ensuring 100% compliance with legislative changes. Skilled in both team collaboration and independent achievement.
Overview
11
11
years of professional experience
Work History
Senior Legal Assistant
Gary A. Calabrese Law Firm
Austin, TX
02.2022 - Current
- Ensured accurate case tracking through regular review of records and client reports.
- Observed shifts in legislative changes relevant to firm's attorneys' specialty areas.
- Produced precise litigation materials including draft complaints and procedural paperwork.
- Submitted legal documents and appeals to court clerks for prompt trial processes.
- Ensured all legal documents were systematically arranged for easy access.
- Executed numerous projects in parallel, successfully meeting each deadline.
- Submitted judicial pleadings using online court platforms as well as postal services when appropriate.
Manager of Operations
Statewide Civil Process
Austin, Texas
03.2019 - 02.2022
- Leveraged exceptional issue resolution and communication abilities to foster enduring client relations.
- Trained teams to adapt strategies aligned with evolving customer demands.
- Established effective teams to fulfill operational requirements.
- Oversaw operational budgets, achieving cost reductions via targeted strategic planning.
- Developed and maintained benchmarks for performance, quality, and regulatory compliance.
- Guaranteed adherence to pertinent laws, regulations, industry standards.
Customer Service Manager
Trace Analytics
Austin, Texas
01.2014 - 03.2019
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
Education
Bachelor of Science - Business
Texas State University
San Marcos, TX12-2020
Skills
- Document review
- Corporate law
- Legal research
- Civil litigation
- Probate administration
- Legal drafting
- Court filings
- Litigation support
Accomplishments
- Star of Texas Rodeo Volunteer
- The National Society of Leadership and Success Lifetime Member
Timeline
Senior Legal Assistant
Gary A. Calabrese Law Firm
02.2022 - Current
Manager of Operations
Statewide Civil Process
03.2019 - 02.2022
Customer Service Manager
Trace Analytics
01.2014 - 03.2019
Bachelor of Science - Business
Texas State University
Similar Profiles
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Renee StackRenee Stack
Legal Assistant at Gary A. Stewart Jr. Attorney at LawLegal Assistant at Gary A. Stewart Jr. Attorney at Law
Kimberly DawsonKimberly Dawson
Legal Assistant at Gary D. Woodbury, Attorney At LawLegal Assistant at Gary D. Woodbury, Attorney At Law