Mark A. Pineyra
San Francisco,CA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Thrives in fast-paced customer service environment, bringing strong communication and problem-solving abilities. Developed skills in managing transactions and resolving customer issues efficiently. Looking to transition into new field, leveraging customer service experience and dedication to delivering outstanding results.
Overview
13
13
years of professional experience
Work History
Caregiver
Anderson Senior Care
09.2024 - Current
- Prepares food , dish it, feed the client , wash dishes and maintain a clean kitchen
- Assisting in preparing daily clothes to wear ,bathing ,grooming and toileting
- Insuring that the client have taken their medication accordingly and assist any Physical Therapist for any exercise to speedy recovery of the client
- Doing some small house cleaning and assisting clients in other daily activities.
Communications Coordinator
Alaska Airlines
03.2023 - 09.2024
- Ensuring Load Integrity during loading -ensuring planeside load validation checks are complete
- Ensuring solid communication with Pilots and Central Load Planning by reporting any planned loading variances and available local payload and not accounted on loading plans
- Working with CSA and Ramp Leads as team members and partnering with other service companies.
- Complete annual recurrent training relative to regulatory and company requirements
Passenger Service Agent (Red Coat )
Delta Air Lines
09.2021 - 03.2023
- Working and collaborating with Below and Above wing Agents and Leadership and across multiple divisions
- Able to resolve conflicts in a professional manner that aligns with Delta customer service standards
- Operate Passenger loading bridges and place them in position prior aircraft arrival and lift, opening, closing and securing aircraft doors.
- Working with other agents in providing on time departures on flight and assisting passengers on flight delays and cancellations and assisting in rebooking and compensation.
Human Resources Expert
Target Corporation
08.2021 - 03.2023
- Execute intentional recruiting efforts to help store leaders find and hire talent with the right skills & experience to best service their guest
- Act as a open door by listening to team members and collaborating with appropriate to take actions as needed
- Support the training needs of the store’ sales force and be an advocate for continuous learning
- Working with HR leader, Store Director and other Executive leaders with operational needs, such as recruiting, training, interviews and delivering operation and cyclical programs.
Customer Service Team Leader
United Airlines
08.2017 - 03.2022
- Address and resolve escalated customer concerns, and assist agents to resolve complex issues.
- Focus on leading and developing the skills of front -line agents with the goal of delivering consistent and excellent customer service in accordance with company guidelines and union agreements.
- Provide accurate gate, flight arrival and departure information , and answer general inquiries
- Process ticket issues due to IROP, check baggage or reroute baggage and monitor carry-on size per FAA regulations.
General Manager
Ladle & Leaf
10.2012 - 10.2017
- Achieve restaurant financial objectives by preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; monitoring and maintaining labor
- Achieve restaurant operational objectives by combining strategic planning and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; completing action plans; system improvements and implementing change
- Maintaining low food cost through inventory control and waste management to ensure high quality food preparation
- Enforcement of sanitation procedures, legal regulations, union regulations, disaster plans, and security
Education
No Degree - Accounting & Bookkeeping
Regional Occupational Program
San Rafael, CA09.2002
Bachelor in Architectural Science - Business Administration
De La Salle University
Manila, Philippines01.2001
Skills
- Experienced in optimizing airport operational efficiency
- Analytical strategist
- Achievement focused
- Effective stakeholder engagement
- Effective client relations skills
- Coaching and mentoring
Timeline
Caregiver
Anderson Senior Care
09.2024 - Current
Communications Coordinator
Alaska Airlines
03.2023 - 09.2024
Passenger Service Agent (Red Coat )
Delta Air Lines
09.2021 - 03.2023
Human Resources Expert
Target Corporation
08.2021 - 03.2023
Customer Service Team Leader
United Airlines
08.2017 - 03.2022
General Manager
Ladle & Leaf
10.2012 - 10.2017
No Degree - Accounting & Bookkeeping
Regional Occupational Program
Bachelor in Architectural Science - Business Administration
De La Salle University
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